Heather Gentle
IT Support Specialist
Troutman,NC
Summary
Capable IT Support Specialist seeking entry-level opportunities to expand skills while facilitating company growth. Experienced in correcting problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
6
6
years of professional experience
Work History
Gas Station Attendant
Home Run Markets
Statesville, North Carolina
02.2021 - 10.2022
- Provided excellent customer service by responding quickly to customer inquiries or complaints both in person and over the phone.
- Recorded sales information into a computerized system accurately and timely.
- Suggested and explained recommended services to meet customer needs and resolve specific issues.
General Manager/Assistant Store Manager
Jersey Mike's Subs
Mooresville, North Carolina
11.2016 - 10.2020
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Implemented successful problem solving skills and conflict resolution.
- Effectively managed high call volume during peak hours.
Education
Information Assurance And Security - Information Technology
University of Phoenix
Tempe, AZ09-2024
Skills
- Technical Support
- Troubleshooting
- Computer Networks
- Operating Systems
- Vulnerability
- Network Security
- Adaptability
- Attention to Detail
- Interpersonal Skills
- Concise Communication
References
References available upon request.
Timeline
Gas Station Attendant
Home Run Markets
02.2021 - 10.2022
General Manager/Assistant Store Manager
Jersey Mike's Subs
11.2016 - 10.2020
Information Assurance And Security - Information Technology
University of Phoenix
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