Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Gentry

Cape Coral

Summary

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than 5 years.

Overview

10
10
years of professional experience

Work History

Front Office Supervisor

DR. Phillip Davis
06.2021 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Completed patient referrals to other medical specialists.
  • Insurance verification and authorizations
  • Collecting co-pays and deductibles
  • Scheduling for multiple physicians
  • Coached employees through day-to-day work and complex problems.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

Medical Receptionist, Medical Assistant

Epiphany Health
04.2017 - 06.2021
  • Checking in and out patients
  • Adding patient information and vitals into an EMR
  • Medical records
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Maintained current and accurate medical records for patients.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Supported office staff and operational requirements with administrative tasks.

Waitress Supervisor

Snook Haven Restaurant
10.2013 - 04.2017
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained staff members on use of POS system.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Education

Venice High School
Venice, FL
05.2000

Skills

  • Appointment Scheduling
  • EMR / EHR
  • Reminder calls
  • Insurance Verification
  • Patient Scheduling
  • Payment collection
  • Good Telephone Etiquette
  • Understanding of medical terms
  • Patient contact

Timeline

Front Office Supervisor

DR. Phillip Davis
06.2021 - Current

Medical Receptionist, Medical Assistant

Epiphany Health
04.2017 - 06.2021

Waitress Supervisor

Snook Haven Restaurant
10.2013 - 04.2017

Venice High School

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Heather Gentry