Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
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Heather George

Vidor

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

10
10
years of professional experience

Work History

Grading Laborer

Blattner Energy
11.2024 - 01.2025
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
  • Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
  • Maintained high-quality workmanship through attention to detail and adherence to industry standards.
  • Supported construction projects by assisting with heavy equipment operations and manual labor tasks.

Technician

Henderson Controls
02.2020 - 09.2022
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
  • Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Customer Service Representative

Sunshine Scooters
03.2015 - 10.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Parkview Baptist
Sulphur, LA

Skills

  • Willingness to learn
  • Attention to detail
  • Safety awareness
  • Heavy lifting
  • Time management
  • Punctual and reliable
  • Customer service
  • Complex Problem-solving
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

HybridRemote

Important To Me

Career advancementHealthcare benefitsWork from home optionPaid time offPaid sick leave401k match

Timeline

Grading Laborer

Blattner Energy
11.2024 - 01.2025

Technician

Henderson Controls
02.2020 - 09.2022

Customer Service Representative

Sunshine Scooters
03.2015 - 10.2020

Parkview Baptist

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