Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Civicinvolvement
Timeline
Generic

Heather George

Preston,ID

Summary

Over 10 years’ experience with customer service. Result driven professional, demonstrating solid interpersonal communication and problem-solving skills. Proven ability to ensure compliance by following policy and procedure guidelines. Motivated worker with management and prioritization abilities. Strong understanding of documentation procedures. Accurately collect and process data.

Overview

2025
2025
years of professional experience

Work History

Dept. Lead

ZCMI - Trim the Home
  • Oversee department, and set up of department merchandise, track Sales and maintain sales goals, track inventory, organize employee schedules
  • Maintained records on special orders, sales goals, customers records and merchandise
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
  • Organized regular meetings with direct reports to discuss progress on projects and strategize future goals.
  • Implemented innovative solutions to resolve recurring issues, increasing overall departmental success.
  • Set up displays and trained employees on current promotions.

Wedding and Event Planner

Universal Party and Display
  • Help customers with all event planning
  • Weddings, Party’s, City events, School plays etc
  • Special orders, track data, delivery, set up, take down of events, inventory of product, and sales
  • Answer phones, problem solve, cash register and merchandising
  • Coordinated with participating vendors during event planning.
  • Established working relationships with clients by organizing various events.
  • Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
  • Coordinated schedules and timelines for events.

Customer Service Agent

Ritz Carlton
  • Highest level of customer service
  • (The Ritz Carlton Way)
  • Reservations, for dinning, spa, classes, water adventures, etc
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.

SPED Paraprofessional

Syracuse Arts Academy
  • Teach math, reading, and writing to small groups grades 4th -6th
  • Prepare weekly lesson plans, observe students for behavior, attention and academics
  • Administer and observe testing of Sped kids
  • Maintained records on each child as per IEP requirements

Green House Technician

J & J Garden Center
02.2018 - 07.2021
  • Customer service, cleaning, cashiering, planting, organizing condensing product, sales, and re stocking
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Established positive relationships with suppliers and vendors for timely deliveries of necessary materials at competitive prices.

Greenhouse Manager

Edward's Floral
02.2022 - Current
  • Oversaw growth, planting and maintenance of retail nursery and display gardens.
  • Ordered plants and nursery merchandise and maintained marketable inventory across seasons.
  • Kept up-to-date on latest nursery trends and advances and served as valued resource for team and customers.
  • Created plans to grow nursery and garden center and improved sales volume and profitability.
  • Maintained tidy, clean and well-organized greenhouse for optimal productivity and professionalism.

Education

Tourism And Travel Management

Murdock Travel Center For Travel Education
Ogden, UT

High school - General Education

Bonneville High School
Ogden
05-1993

Skills

  • Communicates effectively
  • Assessing needs
  • Ensures compliance
  • Customer service and phone etiquette
  • Social Skills Development
  • Patience and Empathy
  • Motor Skills Development
  • Special Education Strategies

Hobbies and Interests

  • Photography
  • Floral arranging
  • Gardening
  • Cooking
  • Sewing
  • Organizing
  • Volunteering

Civicinvolvement

  • Member, Utah State Fire Auxiliary, 20+ years, Held various positions on the state board, currently serving as President. Attend quarterly meetings and a yearly state convention. Work year round to collect donations for both the University of Utah Burn Center and Burn Camp.
  • Committee Chair member, Utah State Fire Caucus, Help organize a yearly luncheon for Legislators and state fire fighters at the state capitol. In charge of all the decorations, floral arrangements, thank you gifts, and setup.

Timeline

Greenhouse Manager

Edward's Floral
02.2022 - Current

Green House Technician

J & J Garden Center
02.2018 - 07.2021

Dept. Lead

ZCMI - Trim the Home

Wedding and Event Planner

Universal Party and Display

Customer Service Agent

Ritz Carlton

SPED Paraprofessional

Syracuse Arts Academy

Tourism And Travel Management

Murdock Travel Center For Travel Education

High school - General Education

Bonneville High School

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Heather George