Heather Gerry
Clinton,USA
Summary
Dynamic and detail-oriented professional with a proven track record at Shapiro Education & Behavioral Consultants, excelling in customer service and organizational skills. Adept at utilizing Microsoft Office and fostering team collaboration, I thrive in fast-paced environments, ensuring exceptional outcomes and positive experiences for clients and colleagues alike.
Overview
17
17
years of professional experience
Work History
Behavior Technician
Shapiro Education & Behavioral Consultants
Lunenburg, Massachusetts
12.2024 - Current
- Recorded behavioral data during sessions to track progress and inform future interventions.
- Trained families on behavior management techniques to reinforce learning at home.
- Center and home experience.
- Encouraged skill development through structured activities and play-based learning.
- Maintained a safe and engaging environment to promote positive interactions and learning.
Emergency Room Registration
Marlborough Hospital
Marlborough, MA
04.2023 - 08.2023
- Perform general clerical duties; registering emergency room patients and ensuring consent forms are signed in order to receive treatment.
- Verity insurance forms and applied identification band to patients
- Answer inquiries and provide explanations when able or appropriate to ensure excellent customer service
Medical Secretary/Medical Records
Medix (Staffing)-(APDERM)
Acton, MA
06.2021 - 09.2021
- Reviewed Pathology Reports & Updated Clinical if needed and generated letters to send to patients
- Printed certified letters, medical records, and faxed medical records using Sfax also printed, folded, and stuffed envelopes
- Mailed out letters and medical records as well as sorted through mail daily distributing to appropriate personnel and staff
- Scanned and uploaded documents to folders/uploaded release forms from Document Live to Centricity to be processed
- Retrieved voicemails, returned calls/offered assistance locating release forms and generated 'secure thread' email responses
Medical Biller
Conifer Health Solutions
Marlborough, MA
09.2017 - 06.2021
- Added, updated, and reviewed claims data and worked in compliance with HIPPA
- Communicated with medical providers and participated in team environments
- Obtained needed information and resolved bill-specific issues
- Contacted patients, hospitals, employers, and payers to collect needed information to ensure reimbursement
Customer Service Representative
Waldron's Auto Body Carstar
Marlborough, MA
02.2013 - 09.2017
- Routed incoming calls, clarified any customer questions pertaining to services, and scheduled appointments
- Assisted customers in signing appropriate paperwork when dropping off vehicles and explained procedures
- Wrote checks to vendors using QuickBooks and collected payments from customers
- Contacted insurance companies regarding missing payments, made deposits and withdrawals
- Ordered office supplies, and began cross training in other departments
Sales Associate
Shoe Encore
Hudson, MA
08.2012 - 04.2013
- Offered exceptional customer service and assisted customers with selecting and locating merchandise
- Maintained orderly and clean merchandise displays
- Assisted in cashier responsibilities as needed during peak periods
- Performed cash deposits and received change from bank
Sales Associate
Bob's Stores
Milford, CT
09.2008 - 07.2012
- Assisted with implementing training for new employees
- Performed returns and exchanges at the customer service desk, while simultaneously attending the customer phone line
- Maintained an orderly and clean fitting room
- Assisted customers with the altering service
Education
Certified in Medical Office - Electronic Health Records, Medical Law and Ethics, Medical Terminology Billing & Coding
Quinsigamond Community College
Worcester, MA01.2017
Skills
- Microsoft Office proficiency
- QuickBooks expertise
- Organizational skills
- Customer service excellence
- Conflict resolution strategies
- Time management
- Team collaboration
- Independent work capability
- EMA software knowledge
- Centricity familiarity
- Sfax experience
- Microsoft Teams usage
- Multitasking ability
- Fast-paced adaptability
- Exceptional customer service skills
- Attention to detail
- Quick learning ability
- Strong communication skills
- Oral communication proficiency
References
References available upon request.
Timeline
Behavior Technician
Shapiro Education & Behavioral Consultants
12.2024 - Current
Emergency Room Registration
Marlborough Hospital
04.2023 - 08.2023
Medical Secretary/Medical Records
Medix (Staffing)-(APDERM)
06.2021 - 09.2021
Medical Biller
Conifer Health Solutions
09.2017 - 06.2021
Customer Service Representative
Waldron's Auto Body Carstar
02.2013 - 09.2017
Sales Associate
Shoe Encore
08.2012 - 04.2013
Sales Associate
Bob's Stores
09.2008 - 07.2012
Certified in Medical Office - Electronic Health Records, Medical Law and Ethics, Medical Terminology Billing & Coding
Quinsigamond Community College