Summary
Overview
Work History
Education
Skills
Timeline
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Heather Gervais

Woonsocket,RI

Summary

Seasoned in enhancing customer experiences and streamlining operations, my tenure at Just Ellen’s showcased my adeptness in event management and problem-solving, elevating client satisfaction. Skilled in food safety and personable service, I excel in roles demanding meticulous attention to detail and a knack for memorable event execution.

Overview

14
14
years of professional experience

Work History

Caterer

Just Ellen’s
09.2010 - Current
  • Provided friendly, courteous service to create memorable moments for guests.
  • Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
  • Delivered outstanding customer service throughout the entire event planning process, resulting in repeat business from satisfied clients.
  • Replenished banquet stations and verified food temperatures and cleanliness of service areas.

Associate

Dunkin' Donuts Franchising
02.2021 - 12.2022
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.

Bridal Attendant

Newport Beach House
02.2019 - 02.2021
  • Educated clients on proper gown care and preservation techniques, extending the life of their investment pieces.
  • Streamlined appointment scheduling, resulting in a more efficient use of time for both clients and staff members.
  • Increased customer satisfaction by promptly addressing concerns and ensuring that all needs were met throughout the process.
  • Assisted brides-to-be with accessories selection including veils, headpieces, jewelry, and belts to complete their overall wedding look.

Manager

Original House of Pizza
02.2015 - 02.2019
  • Enhanced customer satisfaction by implementing new food safety protocols and ensuring proper food handling procedures.
  • Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
  • Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
  • Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.

Education

Associate Of General Studies - Business

Community College of Rhode Island
Warwick, RI

Diploma - Diploma

Woonsocket High School
Woonsocket, RI
06.2006

Skills

  • Food safety
  • Food presentation
  • Sanitation practices
  • Quality control
  • Team contribution
  • Food preparation
  • Personable and friendly
  • Problem-solving skills
  • Event management
  • Kitchen management
  • Valid state driver's license
  • Guest and client satisfaction
  • Attention to detail
  • Catering and events

Timeline

Associate

Dunkin' Donuts Franchising
02.2021 - 12.2022

Bridal Attendant

Newport Beach House
02.2019 - 02.2021

Manager

Original House of Pizza
02.2015 - 02.2019

Caterer

Just Ellen’s
09.2010 - Current

Associate Of General Studies - Business

Community College of Rhode Island

Diploma - Diploma

Woonsocket High School

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Heather Gervais