Heather Gibbs

• Arranged travel accommodations for groups, couples, executives and special needs clients. Adjusted and established selling prices by monitoring competition, costs and supply and demand.
• Built successful 23-member team through effective recruitment plans, interviewing and team training initiatives.
• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Managed accounts to retain existing relationships and grow share of business.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning with over $100,000 in sales.
• Arranged travel accommodations for groups of over 100 travelers, couples, executives and special needs clients.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Prepared marketing copy, images, videos, emails and other collateral for use across social media and email platforms.
• Continually maintained and improved company's reputation and positive image in markets served.
• Built and strengthened strategic relationships with vendors, advertising agencies and leading travel partners by monitoring multiple social media and email platforms.

Accurately manually and auto refracted patients for routine eye exams and pre and post op appointments.

• Measured intraocular pressure using Goldman and Tonopen tonometry process.
• Applied eye medications and drops to dilate pupils in preparation for examinations.
• Triaged 50 plus phone calls from patients and outside contacts and handled in order of importance daily.
• Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
• Measured and recorded visual acuity and color vision testing.
• Used Lensometer to measure and record lens power of existing prescriptive spectacles.
• Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
• Instilled anesthetic drops and assisted in laser treatments and minor procedures.
• Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
• Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
• Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
• Cleaned or sterilized ophthalmic or surgical instruments.

• Inspected, tested and calibrated medical equipment before installing.
• Maintained safe work environment and adhered to privacy regulations.
• Followed protocols for specimen processing, analysis and results reporting.
• Gathered and set up equipment, tools and supplies and arrange instruments according to doctors preferences or instruction during minor surgery procedures.
• Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
• Sterilized instruments and disposed of medical supplies and waste following OSHA guidelines.
• Scheduled appointments, handled referrals and ordered supplies for optometric practice with 200 plus patients daily.
• Administered visual acuity tests, glaucoma screening and Keratometry and communicated findings to doctor.
• Took medical histories and reported current concerns from patients prior to physical exam by optometrist.

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated patient scheduling, check-in, check-out and payments for billing for 150 patients daily.
• Managed multi-line phone system and pleasantly greeted patients.
• Helped patients complete necessary medical forms and documentation.
• Checked patient insurance, demographic and health history to keep information current.
• Maintained current and accurate medical records for patients.
• Managed master calendar and scheduled appointments for multiple providers with multiple office locations based on optimal patient loads and clinician availability.
• Completed patient referrals to other medical specialists.
• Responded to correspondence from insurance companies to verify patient's coverage.
• Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
• Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
• Greeted customers, helped locate merchandise and suggested suitable options.
• Answered customer questions about products and services, helped locate merchandise and promoted key items.
• Accomplished multiple tasks within established timeframes.
• Cross-trained 40 existing employees to maximize team agility and performance.

• Operated power tools, gauges and testing equipment to adjust, repair and replace faulty components in aircrafts.
• Inspected and maintained parachutes, seat pans and survival equipment.
• Fit and maintained specialized equipment such as anti-exposure and anti-G suits.
• Organized and maintained records of team training and health requirements.
• Maintained repair logs to document all corrective and preventive aircraft maintenance.
• Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.
• Documented all inspection and maintenance actions in aircraft forms, IMDS and FERMS.
• Performed flight line AFE preflight and postflight requirements.
• Maintained, inspected, adjusted and packed aircrew flight equipment.
• Conducted quarterly chemical equipment and decontamination training to 400 aircrew members and deploying teams of 1,000 plus members.
• Administered first-aid care in emergency situations.
• Remained current with training and sought new training opportunities to further personal growth.
• Displayed exemplary personal and professional appearance, attracting local populace to inquire about military experience and opportunities.
• Traveled to schools in area to speak to students about military careers and provide students with materials and literature about military careers.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.