Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Gill

Rutledge,TN

Summary

Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Administrative Assistant / Biller

Lisa Bowland / Angela Stafford
  • Created a database to track all expenditures for each client ensuring no client goes over their maximum amount set forth in the State of Tennessee delegated authority for each fiscal year.
  • I was given the task of creating and implementing spreadsheets (Excel), procedures, form letters , etc. to ensure a seamless change of hands when Knox Co. became a Metro from the East Tennessee Regional Health Department.
  • Presented my database and tracking system to the Section Chief and Program Director for the State of Tennessee.
  • They have taken my work and are implementing it across the state in all counties
  • I am responsible for assuring the correct ICD-10 and CPT codes are assigned and used when processing claims
  • Trained and supervised intern
  • Created and maintained good relationships with providers and their billing teams from Knoxville to across the state
  • Process inbound referrals
  • Contact and follow up with Knox County families whose child failed their newborn hearing screen
  • Responsible for ordering both food, gluten free and low protein, and formula for our children with qualifying diagnoses on an ongoing monthly basis.

Health Services Clerk

Knox County Health Department
05.2017 - Current
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Entered data and verified completeness and accuracy.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized patient files and streamlined operations to improve efficiency.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Carried out front office duties utilizing data entry skills in framework of medical database.

Patient Services Representative

Knox County Health Department
02.2014 - 05.2017
  • Ensured most up to date immunization information was entered patient’s chart
  • Check in/out
  • Enter encounters and post charges using correct ICD-10 and CPT codes
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Compiled and reviewed medical charts.
  • Took copayments and compiled daily financial records.
  • Assisted patients in filling out check-in and payment paperwork.

New Patient Coordinator and Referral, New Patient Coordinator

Teresa Rhyne
09.2007 - 02.2014
  • Screening for possible new patients which includes sending applicable paperwork, ordering necessary medical records, obtaining up-to-date shot records and scheduling their appointment according to guidelines set by physicians
  • Referral back-up, obtained pre-certifications, processed referrals to specialists, notified applicable insurance companies of admissions and entered all information regarding referrals into PCC and Noteworthy.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Educational Assistant

Knox Co. School Systems
08.2003 - 05.2007
  • Educational assistant in Teen Parenting Program supervising up to 40 students per day in a daycare setting with up to 5 infants ranging in age 6 weeks to 3 years
  • Supported student learning objectives through personalized and small group assistance.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Provided support to help students with special needs learn and grow.

Medical Assistant

Dr. Janel Meric, 9250 Diane Pinkard
01.2003 - 08.2003
  • Assisted with office procedures (colposcopies, biopsies, etc.), initial patient work up’s, venipuncture.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Documented vital signs and health history
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures and care plan instructions.

Medical Assistant

Medical Solutions, Sanders OB/GYN
03.2002 - 05.2002
  • Assisted with various procedures, performed venipuncture, stress tests on expecting mothers and initial patient work up’s for both obstetric and gynecologic patients.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Sanitized, restocked and organized exam rooms and medical equipment.

Medical Examiner

Parameds Plus Exam One
10.2001 - 03.2002
  • I traveled throughout East Tennessee and Northern Georgia completing physical exams for insurance companies whose client’s had taken out life insurance policies
  • These exams included extended family medical history, height, weight, blood pressure, urine sample, blood work and occasionally an EKG (depending on age, history and amount of life insurance).

Patient Services Representative

Knox Co
Harbin
04.1999 - 10.2001
  • I scheduled appointments, entered super bills, collected co-pay’s, chart filing and check in and check out
  • I then began working in referrals
  • There I was able to work together with both TN Care and our physicians in getting our young patient’s in to see various specialists
  • I also did the pre-certifications with TN Care for various testing and out of network referrals.

Department Secretary

Temp Systems, Inc, Jimmy Duncan
05.1995 - 10.1996
  • Assisted employees with completing their Questionnaire for Sensitive Position (Q Clearance)
  • Present every morning at 6:30 am for shift change and updated oncoming shift of any important information
  • Scheduled all physicals for department and assured all necessary employees were up to date on their respirator fittings, and if not,

Patient Services Representative

Knox Co. Health Department
08.1994 - 05.1995
  • Responsibilities; I assisted with updating all immunization information for the children living within Knox County
  • Any children that were not up to date on our records I was responsible for contacting their pediatrician’s office and/or parent to assure everything was up to date.

Education

School -

West High
1994

Skills

  • Document and File Management
  • Supply Inventory Control
  • Resource Coordination and Allocation
  • Database and Client Management Systems
  • Strong Organizational Skills
  • Multitasking and Time Management
  • Appointment Coordination
  • Office Equipment Operation
  • Confidentiality and Data Protection
  • Cash Deposit Preparation
  • Skilled in Microsoft Office
  • Administrative and Clerical Support
  • Spreadsheet Management

Certification

04/07 Paraprofessional 08/06 De-Escalation Certification 05/17 – 06/17 FEMA, Federal Emergency Management Agency National Incident Management System Introduction to Incident Command System Single Resources and Initial Action Response National Response Framework 02/16 Mental Health Preparedness 02/19 Americans with Disabilities Act and You 02/19 Radiation Training Strike Team

Timeline

Health Services Clerk

Knox County Health Department
05.2017 - Current

Patient Services Representative

Knox County Health Department
02.2014 - 05.2017

New Patient Coordinator and Referral, New Patient Coordinator

Teresa Rhyne
09.2007 - 02.2014

Educational Assistant

Knox Co. School Systems
08.2003 - 05.2007

Medical Assistant

Dr. Janel Meric, 9250 Diane Pinkard
01.2003 - 08.2003

Medical Assistant

Medical Solutions, Sanders OB/GYN
03.2002 - 05.2002

Medical Examiner

Parameds Plus Exam One
10.2001 - 03.2002

Patient Services Representative

Knox Co
04.1999 - 10.2001

Department Secretary

Temp Systems, Inc, Jimmy Duncan
05.1995 - 10.1996

Patient Services Representative

Knox Co. Health Department
08.1994 - 05.1995

Administrative Assistant / Biller

Lisa Bowland / Angela Stafford

School -

West High

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