Heather Gillespie
Mount Pleasant,SC
Summary
Dynamic & dependable professional with over 20+ years of experience in the dynamic realms of property management and food and beverage service. Adept at seamlessly blending the art of delivering exceptional customer experiences from years in the hospitality industry with the precision and efficiency required to manage properties effectively. Known for my commitment to ensuring both guest satisfaction and operational excellence, I bring a unique skill set that bridges these two distinct yet complementary fields."
Overview
31
31
years of professional experience
Work History
Owner
Heather's Furry Friends Pet Care & Services
01.2021 - Current
- Managed day-to-day business operation: Scheduling for multiple client base, Coordinating dropoff/pick up & catering to individual needs of each of my customers
- Services include: Overnight Boarding, Dog Walking, Doggy Day Care, House sitting & Drop In Visits for traveling pet owners.
- Responsible for the well-being and care of pets, including feeding, walking, administering medication, and providing companionship
- Offered additional pet-related services such as grooming, basic training, and transportation to parks, veterinary appointments, and providing the overall care, comfort and happiness of the pets under my care.
Cashier/Manager of Food Preparation
Happy’s Bayou Bites Cajun Café
01.2019 - 01.2021
- Provided excellent customer service as a server, taking orders, serving food, and providing a positive dining experience for guests
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at beginning and end of each work shift.
- Executed strong kitchen prep skills by assisting in food preparation, ensuring ingredients were properly measured, chopped and organized for efficient cooking.
- Built relationships with customers to encourage repeat business.
- Worked with floor team and managers to meet wide range of customer needs.
Assistant Manager
Thirsty Falcon Neighborhood Pub
01.2019 - 01.2020
- Initially hired as a bartender but quickly promoted to an Assistant Manager position where I supervised day-to-day operations to meet performance, quality and service expectations.
- On site staff management, handling vendor inquiries, deliveries and concerns.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bar Manager/Event Coordinator
Woof & Wine
01.2016 - 01.2019
- Successfully managed the bar operations, including inventory management, staff scheduling, and providing exceptional customer service
- Coordinated and executed various events, such as dog-friendly social gatherings and fundraisers, ensuring smooth event logistics and customer satisfaction
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- and cultivated strong vendor relationships.
- Coordinated schedules and timelines for events.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
Server
Rumba Island Grill
01.2014 - 01.2016
- Trainer for new employees
- Provided excellent customer service as a server, taking orders, serving food and beverages, and insuring a positive dining experience for guests
- Assumed the role of a trainer, imparting knowledge and skills to new hires, including menu knowledge, service standards, and restaurant procedures, to ensure a smooth transition into their roles.
Bartender/Lead On-Boarding Coach
Sandbar Grill
01.2012 - 01.2014
- On-Boarding Coach for new employee hires- Conducted orientation sessions and organized on the job training for new hires.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Collaborated with management to identify company training needs and scheduling.
- Demonstrated exceptional customer service skills by effectively providing prompt and friendly service.
Assistant Property Manager
Robbins Property Management LLC
01.2010 - 01.2012
- Assisted the Property Manager in overseeing day-to-day operations of the property including rent collection, maintenance coordination, and tenant relations, tenant retention ensuring a exceptional level of tenant satisfaction
- Conducted property tours ,screened potential tenants, aided property Manager to strong occupancy and increase property revenue.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Bartender
Molly Goodhead’s Restaurant
01.2006 - 01.2010
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Assigned the responsibility of training new hires, providing them with comprehensive knowledge of bar operations, customer service standards, and company policies to ensure a smooth transition for new employees
- Delivered new employee onboarding and training, Conducted orientation sessions and organized on-the-job training for new hires.
Teacher’s Assistant
Stay at Home, Gulf Middle School
01.2005 - 01.2008
Administrative Assistant
American Water /Public Water Service
01.2003 - 01.2005
- Provided comprehensive administrative support to the COO, effectively communicated and coordinated information requests and follow ups
- Oversaw preparation and of submissions of reports, presentations, and extensive projects to local and state water departments
- Assisted with coordination and communication to provide timely resolutions of administrative issues and minimize project delays.
Administrative Assistant, Assistant Rental Property Manager
Re/Max Preferred Realty
01.1998 - 01.2003
- Assisted in managing rental properties by handling tenant inquiries, coordinating property showings, and conducting tenant screenings
- Managed multiple properties, and collection of payments (deposits), and owner funds disbursement
- Provided administrative support by managing and maintaining accurate records of rental transactions and property maintenance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Scheduled office meetings and client appointments for staff teams.
Administrative Assistant
Murphy Matthews Property Associates
01.1995 - 01.1998
- Prepared and maintained accurate property listings, contracts, assisted with tenant applications , inquires and maintenance requests
- Processed applications and paperwork in accordance with state and federal laws.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Provided excellent customer service, and tenant experience - Managed administrative tasks such as assembling and securing documents, scheduling appointments, and coordinating property viewings with real estate agents
- Coordinated appointments to show marketed properties.
Corporate Trainer
Roadhouse Grill
01.1993 - 01.1995
- Accountable for training new employees on company policies, and customer service standards- Assisted in developing training materials organized workshops to enhance customer service among new and existing staff.
- Developed and implemented successful onboarding program.
- Collaborated with management to identify company training needs and scheduling.
- Monitored employee progress and gave feedback to management and additional training requirements.
Skills
- Client Service
- Coaching and Mentoring
- Training and Development
- Food and Beverage Management
- Staff Training
- Background Check Investigations
- Client Inquiries
- Overseeing Events
- Vendor Coordination
- Client Satisfaction
Timeline
Owner
Heather's Furry Friends Pet Care & Services
01.2021 - Current
Cashier/Manager of Food Preparation
Happy’s Bayou Bites Cajun Café
01.2019 - 01.2021
Assistant Manager
Thirsty Falcon Neighborhood Pub
01.2019 - 01.2020
Bar Manager/Event Coordinator
Woof & Wine
01.2016 - 01.2019
Server
Rumba Island Grill
01.2014 - 01.2016
Bartender/Lead On-Boarding Coach
Sandbar Grill
01.2012 - 01.2014
Assistant Property Manager
Robbins Property Management LLC
01.2010 - 01.2012
Bartender
Molly Goodhead’s Restaurant
01.2006 - 01.2010
Teacher’s Assistant
Stay at Home, Gulf Middle School
01.2005 - 01.2008
Administrative Assistant
American Water /Public Water Service
01.2003 - 01.2005
Administrative Assistant, Assistant Rental Property Manager
Re/Max Preferred Realty
01.1998 - 01.2003
Administrative Assistant
Murphy Matthews Property Associates
01.1995 - 01.1998
Corporate Trainer
Roadhouse Grill
01.1993 - 01.1995
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