Summary
Overview
Work History
Education
Skills
Computer Knowledge And Skills
Timeline
Generic

Shonnell White-Samuel

Bronx,New York

Summary

Self-motivated Locomotive Engineer offering 4-year background interpreting train orders, monitoring gauges and meters and diagnosing minor breakdowns. Analytical and determined professional with proven communication and troubleshooting skills. Expertise in locomotive inspection and train assembly and disassembly. Certified in Switching with thorough knowledge of Train mechanics and operations. Self-motivated Locomotive Engineer offering 4-year background interpreting train orders, monitoring gauges and meters and diagnosing minor breakdowns. Analytical and determined professional with proven communication and troubleshooting skills. Expertise in locomotive inspection and train assembly and disassembly. Certified in switch and train operations with thorough knowledge of train mechanics and operations.

Overview

22
22
years of professional experience

Work History

Train Operator

New York City Transit/MTA
01.2016 - 01.2023
  • Providing all aspects of Train operator duties, checking on the train for all electrical and mechanical systems
  • Also have training on track signals.
  • Managed emergencies effectively by calmly executing appropriate safety protocols during critical situations.
  • Ensured smooth train operation, performing regular maintenance checks according to established guidelines.
  • Conducted post-trip inspections after each run, identifying any necessary repairs or maintenance required for optimal train performance moving forward.
  • Operated trains within established speed limits, maintaining a safe environment for both passengers and employees while minimizing delays.
  • Participated in company-sponsored training programs to expand knowledge of industry best practices and remain current on regulatory requirements.

Desktop Support/ Executive Support/Branch Project Lead

Credit Suisse
01.2008 - 01.2016
  • Completed 2-year project as Branch Project Lead for the I-Desktop migration within the company, Responsible for day-to-day reporting of the project, as well as follow up details of the new products to the customers
  • Provide desktop support and phone support for executive staff Trusted Technician for Executive support and High-Profile users such as (CEO, CCO, CKO, CSO, CFO, CIO) Senior-Executive VP, Executive VP, Senior VP, First VP, Director, Managing Director, Assistant VP Level 2 Support for Windows XP to 7 Migration completed under budget and ahead of schedule Lead rollout projects on the trade floors of Credit Suisse for the rearrangement of users and equipment
  • Assists in the development, configuration, installation and maintenance of network systems
  • Install / Manage new software for summer interns such as FactSet, File Share, and profile setups within active directory and Microsoft outlook
  • Traveled out of state for various branch support issues
  • Assists remote users via Remote Desktop and VPN software
  • Primary responsibility is to serve as a technical hardware/software specialist for desktop support in a 6000+ on-site and off-site (Branches) user community
  • Provide desktop support and phone support for executive staff
  • Daily responsibilities include upgrades, configuration, maintenance, troubleshooting, and repairs
  • Some technologies used daily are Remedy, EEPC, and Active Directory
  • Troubleshoot all models of HP Printers and scanners within the company, as well as part ordering and physical repair
  • Works in Break-fix department, in which we repair issues with computer equipment for the users
  • Works in the IMAC department, in which we set up equipment for newly hired users, as well as downgrade/upgrade existing users within the company
  • Excellent written, verbal communication skills as well as people skills with the ability to handle difficult personnel situations
  • Trade Floor and IMAC support for high end physical equipment upgrading, and end of life equipment downgrading
  • Assists users Via Remote and/or Phone regarding upgrades, equipment failure and data support
  • Handled Phone support for more than 5000 users with varying problem issues.

Technical Migration Support

Fox News
01.2009 - 01.2009
  • Disconnect desktops from one location and reconnect at new location Login to desktop to ensure reconnection and access to network Provide desktop support and phone support for executive staff
  • Managed multiple concurrent migration projects effectively while adhering to strict deadlines and quality standards.
  • Identified opportunities for process improvement within the organization''s existing workflow related to data migrations, resulting in increased productivity levels over time.
  • Performed detailed assessments of clients'' IT infrastructure to determine optimal solutions for their data migration needs.

Technical Field Support

IBM
01.2005 - 01.2008
  • Responsibilities included problem detection and solving, fixing and reinstalling software and hardware, and maintaining the company network
  • Assisted in troubleshoot situations for 4 major accounts daily.
  • Kept up-to-date with industry trends and emerging technologies, ensuring continued provision of cutting-edge support services.
  • Conducted detailed site surveys, facilitating accurate project estimates and smooth installations.
  • Documented all service calls comprehensively so that other technicians could benefit from previous learnings when facing similar challenges in the future.
  • Implemented customized technical solutions to meet unique client needs and requirements.
  • Continuously refined personal expertise through ongoing professional development opportunities such as training courses, workshops, and webinars.
  • Reduced downtime at client sites by performing regular maintenance checks and preemptive repairs.

IT Department

May Davis Group
01.2001 - 01.2004
  • Maintained foreign currency exchange records
  • Documented and added problem solutions into the systems database
  • Successfully drove new product lines to increase annual profits by 85%.

Education

Associate of Science -

DeVry Institute
Atlanta, GA
05.1994

Skills

Train Operation Expertise

  • Passenger Assistance
  • Safety Protocols Adherence
  • Emergency Management
  • Mechanical Aptitude
  • Train Inspection
  • Safety rules and regulations
  • Yard operations
  • Car coupling
  • Switching maneuvers
  • Track Switch Operation
  • Technical understanding
  • Emergency Response

Computer Knowledge And Skills

  • Executive Support
  • Setup Wireless Technologies
  • IP Phones (Avaya, Lucent)
  • Trade Floor Support Tech
  • MAC OS
  • Installed Windows XP, Vista & 7
  • Setup shared folders, shared drive, printers, and user accounts
  • Web Security
  • PC/Laptop Maintenance
  • TCP/IP Address Configuration
  • Wireless Technologies Setup
  • Microsoft Outlook Setup
  • Familiar with BlackBerry, Android and IPhone Setup
  • Familiar with HTML and CSS
  • Windows XP and Vista, 7
  • VPN Wireless Support
  • MS Office and Windows
  • Familiar with Virtualization

Timeline

Train Operator

New York City Transit/MTA
01.2016 - 01.2023

Technical Migration Support

Fox News
01.2009 - 01.2009

Desktop Support/ Executive Support/Branch Project Lead

Credit Suisse
01.2008 - 01.2016

Technical Field Support

IBM
01.2005 - 01.2008

IT Department

May Davis Group
01.2001 - 01.2004

Associate of Science -

DeVry Institute

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Shonnell White-Samuel