Heather Gilmore

Oversee, review, and approve all types of contractual documents, including, but not limited to, Master Service Agreements, Statements of Work, Amendments, Change orders, Confidentiality Agreements, Third Party Agreements

Negotiate/redline contractual documents utilizing legal playbooks and established internal policies

Engage with internal stakeholders whose functions are necessary to the development, implementation and operational management of the agreements (Finance, Client Service, Privacy, Tax, etc)

Serve as the key customer interface for assigned business line and serve as escalation point to resolve issues

Develop and implement processes with a key focus to drive efficiencies and improve customer satisfaction

Conduct group and/or one-on-one training for contract process

Provide training, mentoring and on-boarding for new staff

Provided contract support to dedicated conservation programs in both Africa and the US

Prepared contractural agreements as well as other supporting documentation for the programs

Provided support for the department in administrative tasks such as business correspondence

Assisted with meeting planning, international travel arrangements, processing staff expense reports, and other general office duties.

Responsible for the contract support of National Account Management teams across dedicated account assignments

Leveraged WAC or FSS values to calculate account pricing and to optimize profit margins

Managed rebate programs

Monitored and prepared renewal contracts for account assignments

Executive Assistant to CFO in the Corporate office of a global hotel chain.

Responsible for the coordination of P&L monthly reporting for US operations for 10+ hotels.

Screened calls and emails and responded accordingly to support executive correspondence.

Organized and coordinated conferences and monthly meetings.

Promoted team productivity by keeping supplies organized and well-stocked.

Handled incoming and outgoing mail, email and faxes.

Responsible for the procurement and administration of desktop software for 1,000+ users

Created and implemented policies and procedures for procurement of desktop software and small dollar user desktop hardware

Assisted in corporate IT project management (i.e. Y2K readiness)

Responsible for management reporting for IT functional areas

Managed relationships with various technical schools for staff continuing education