Heather Giulianelli
Chesterfield,United States
Summary
Motivated data entry professional combined with strong communication and analytical thinking skills. I am a personable team player with exceptional customer service abilities, fast learner and committed to continuous, self-directed learning.
Overview
22
22
years of professional experience
Work History
Administrative Manager
Custom Craft Construction
06.2011 - Current
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Created reports, presentations and other materials for executive staff.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Organized and updated databases, records and other information resources.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Completed weekly payroll for 15 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Bartender/Taproom Manager
Arctic Circle Brewing
07.2021 - 01.2024
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Boosted sales through the development of innovative cocktail menus and promotional events.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Completed bar opening and closing procedures.
- Closed out cash register and prepared cashier report at close of business.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Bartender/Taproom Manager
Brooks Brewing
09.2016 - 01.2020
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Boosted sales through the development of innovative cocktail menus and promotional events.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Completed bar opening and closing procedures.
- Closed out cash register and prepared cashier report at close of business.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
- Assisted in recruiting high-quality staff members, conducting interviews, background checks, and onboarding processes.
- Coordinated private events within budget constraints while delivering exceptional service tailored to client needs.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Server/Bartender
Buffalo Wild Wings
01.2009 - 06.2011
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Food runner/Hostess
Buffalo Wild Wings
07.2008 - 01.2009
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Receptionist/Concessions Manager
Great Lakes Sports City
09.2001 - 09.2008
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved locker room scheduling system, reducing wait times and increasing guest satisfaction.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed inventory effectively, reducing waste and ensuring optimal product availability for customers.
- Trained and supervised a team of concession staff, resulting in improved performance and increased sales.
- Implemented effective cash handling procedures, minimizing discrepancies and improving overall financial accountability.
- Coordinated efficient staffing schedules to ensure adequate coverage during peak event hours.
Education
No Degree - Entrepreneurial Studies
Macomb Community College
Warren, MIDiploma - General Studies
L’Anse Creuse High School
Harrison TWP, Michigan01.2005
Skills
- 15 Years of food service and customer service experience
- 10 Years of clerical and front desk experience
- Data Entry
- Proficient in Quickbooks
- Proficient in Microsoft Office (Excel,Word,Powerpoint)
- Proficient in Google Suite (Spreadsheets,Docs,Slides,Meet)
- Customer Service/Customer Relations
- Problem Solving
- Time Management
- Excellent Multi-Tasking Ability
- Team Collaboration
Professional References
- Ted Teeter, Corporate Chef, Fork N’ Pint, 586-873-0510, CHEFTEETER@GMAIL.COM
- Corey Paul, Head Brewer, Brooks Brewing, 248-321-7963
Timeline
Bartender/Taproom Manager
Arctic Circle Brewing
07.2021 - 01.2024
Bartender/Taproom Manager
Brooks Brewing
09.2016 - 01.2020
Administrative Manager
Custom Craft Construction
06.2011 - Current
Server/Bartender
Buffalo Wild Wings
01.2009 - 06.2011
Food runner/Hostess
Buffalo Wild Wings
07.2008 - 01.2009
Receptionist/Concessions Manager
Great Lakes Sports City
09.2001 - 09.2008
No Degree - Entrepreneurial Studies
Macomb Community College
Diploma - General Studies
L’Anse Creuse High School
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