Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Heather Gloska

wellsboro ,pa

Summary

Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings.

Overview

21
21
years of professional experience

Work History

Cashier

Goodwill
Wellsboro , pa
01.2024 - Current
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer inquiries regarding store policies and procedures.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Ensured compliance with all safety regulations within the store environment.
  • Resolved customer complaints professionally in accordance with company policy.
  • Performed other duties as assigned by management.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Collected payments and provided accurate change.
  • Answered customer questions and provided store information.
  • Discounted purchases by scanning and redeeming coupons.
  • Worked closely with front-end staff to assist customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Helped with purchases and signed customers up for rewards program.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed sales transactions to prevent long customer wait times.

Cashier

Kmart
Buffalo, NY
02.2003 - 06.2024
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer inquiries regarding store policies and procedures.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Stocked shelves with merchandise when needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Performed other duties as assigned by management.
  • Resolved customer complaints professionally in accordance with company policy.
  • Ensured compliance with all safety regulations within the store environment.
  • Followed company security procedures for handling large sums of money.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.

Housekeeper

Elderwood of Lockport
Lockport, NY
06.2018 - 02.2021
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Changed bed linens and towels, tidied up rooms.
  • Followed safety procedures when handling hazardous materials.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Emptied trash receptacles throughout the property.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Used cleaning chemicals following proper guidelines.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.

Housekeeper

Springhill Suites By Marriott
Buffalo, NY
07.2017 - 06.2018
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Sanitized all areas of the hotel lobby and public restrooms.
  • Responded to requests from guests regarding housekeeping needs.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Provided information about hotel services upon request from guests.
  • Maintained a clean linen closet by folding sheets neatly on shelves.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Changed bed linens and towels, tidied up rooms.
  • Ensured that all health standards were met during cleaning operations.
  • Organized closets with hangers for guests' clothing items.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Emptied trash receptacles throughout the property.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Used cleaning chemicals following proper guidelines.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Maintained and organized cleaning supplies stock.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Requested maintenance orders to fix non-working equipment and address room damage.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Returned rooms to occupant-ready status to satisfy future guests.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Cleaned building floors by sweeping, mopping and scrubbing.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
  • Communicated with maintenance team on damages to repair.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Inspected furniture for damage or stains in between guest stays.
  • Waxed and polished wood furnishings to restore faded appearance.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Reported damage or theft of hotel property to management.
  • Sorted and counted linens and organized in storage areas.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Monitored cleanliness of lobby, swimming pool and other common areas.

Nurse Aide Trainee

St Luke's Care
Oswego, NY
09.2011 - 04.2012
  • Prepared rooms for new admissions by changing linens and stocking necessary supplies.
  • Assisted nurses and other medical personnel in providing patient care.
  • Assisted nursing staff during treatments or examinations when requested by a physician or nurse supervisor.
  • Performed light housekeeping duties such as cleaning bedsides tables and floors as needed.
  • Conducted rounds regularly throughout the day to check on patient status.
  • Provided basic bedside care, including bathing, grooming, and feeding patients.
  • Assisted with activities of daily living such as ambulating, transferring, toileting, bathing.
  • Followed safety regulations to ensure a safe working environment for both staff and patients.
  • Adhered to HIPAA regulations regarding privacy of patient information at all times.
  • Transported patients from their room to various locations within the facility or outside for tests or treatments.
  • Observed patients' physical and emotional well-being while they are under your care.
  • Ensured that all medical equipment is properly maintained and cleaned after each use according to standard operating procedures.
  • Ensured that all equipment was functioning properly before use on patients.
  • Reported any changes in the patient's condition to the nurse on duty.
  • Collected specimens such as urine samples for testing purposes.
  • Answered call lights promptly and responded appropriately to requests from patients or family members.
  • Participated in team meetings with physicians, nurses, social workers, dieticians to discuss individual plans of care for assigned patients.
  • Maintained accurate records of patient care services provided in accordance with facility policies and procedures.
  • Provided emotional support to families of critically ill patients.
  • Monitored vital signs such as temperature, blood pressure, pulse rate, and respiration rates of patients.
  • Provided clients with emotional support and companionship.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Helped residents walk with or without self-help devices.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Used mobility devices to transport patients.
  • Supported non-ambulatory residents in range of motion exercises.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Assisted residents in preparing for activities and social programs.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Distributed drinking water and nourishment to residents.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.

Cashier

Dollar Tree
Oswego, NY
03.2007 - 01.2008
  • Performed other duties as assigned by management.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Followed company security procedures for handling large sums of money.
  • Resolved customer complaints professionally in accordance with company policy.
  • Answered customer inquiries regarding store policies and procedures.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Ensured compliance with all safety regulations within the store environment.
  • Issued receipts, refunds, credits or change due to customers.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Helped with purchases and signed customers up for rewards program.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Used suggestive selling techniques to promote add-on sales.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Collected payments and provided accurate change.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Answered customer questions and provided store information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Greeted customers promptly and responded to questions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained work area and kept cash drawer organized.

Education

High School Diploma -

Jamesville-Dewitt High School
Dewitt, NY
06-2002

Some College (No Degree) - Business Management

Villa Maria College Buffalo
Buffalo, NY

Skills

  • Customer Service
  • POS Systems
  • Cash Register Operation
  • ID Verification
  • Product Recommendations
  • Drawer balancing
  • Returns processing
  • Payment Processing
  • Customer Assistance
  • Payment Collection
  • Cash Handling
  • Conflict Resolution
  • Report Preparation
  • Cash Drawer Balancing
  • Retail Merchandising
  • Inventory Management
  • Loss Prevention
  • Cash Management
  • Merchandise Restocking
  • Organizational abilities
  • POS system operations
  • Regulatory Compliance
  • Payment posting
  • Currency counting
  • Time management skills
  • Sales expertise
  • Credit and cash transactions
  • Cleaning and sanitizing
  • Customer service excellence
  • Money Handling
  • Ordering and stocking

References

References available upon request.

Timeline

Cashier

Goodwill
01.2024 - Current

Housekeeper

Elderwood of Lockport
06.2018 - 02.2021

Housekeeper

Springhill Suites By Marriott
07.2017 - 06.2018

Nurse Aide Trainee

St Luke's Care
09.2011 - 04.2012

Cashier

Dollar Tree
03.2007 - 01.2008

Cashier

Kmart
02.2003 - 06.2024

High School Diploma -

Jamesville-Dewitt High School

Some College (No Degree) - Business Management

Villa Maria College Buffalo

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Heather Gloska