Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Heather Glowacki

Las Vegas,NV

Summary

Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Overview

8
8
years of professional experience

Work History

General Manager

FitMeals4U
Las Vegas, NV
03.2021 - Current
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Monitored food service operations to ensure quality standards were met.
  • Provided guidance and supervision to subordinate staff members engaged in food service activities.
  • Created schedules for food service staff while managing overtime hours effectively.

Reservationist/Admin Assistant

Las Vegas Outdoor Adventures
Las Vegas, NV
08.2019 - 12.2019
  • Skilled in handling busy multiline phones effectively.
  • Utilized strong interpersonal skills to effectively communicate with customers and address their needs and concerns.
  • Proficient in effectively managing stressful circumstances
  • Utilize technical tools effectively, including Xola software for seamless operations, accurate data entry in a timely manner, managing Google Sheets proficiently and working on a Mac smoothly.
  • Contributed to the smooth operations of the company by completing assigned business errands
  • Managed cash handling responsibilities efficiently and accurately
  • Maximized sales revenue through strategic market analysis and effective customer relationship management.

Operation/cashier

Sephora
Las Vegas, NV
11.2016 - 06.2018
  • Consistently achieved timely and accurate completion of all duties
  • Maintained organization by sorting incoming deliveries.
  • Ensured efficient management of all outgoing orders
  • Ensured adherence to Onstage Visual Pride standards.
  • Contributed to the implementation of store hygiene measures by assisting with cleaning and deep-cleaning initiatives
  • Diligently inspected visual elements during Animations PrepCheck and effectively collaborated with management to address any deficiencies.
  • Supported backstage organization
  • Ensure smooth operation of backroom by maintaining organization

Education

High School Diploma -

Computer Business Academy
Morgan Hill
06.1999

Some College (No Degree) - Biology

West Valley College
Saratoga, CA

Skills

  • Service Quality Improvement
  • Customer Retention
  • P&L Management
  • Program Administration
  • Supply Chain Management
  • Business Development
  • Schedule Management
  • Customer Relationship Management
  • Vendor Sourcing
  • Operations Oversight
  • Staff Supervision
  • Sales
  • Safety assurance
  • Cross-functional team management
  • Human Resources Management

Affiliations

  • Adventurous-love hiking and bike riding in my spare time
  • I believe in keeping healthy and enjoy weight-training and jogging as well
  • Enjoy cooking-love to prepare healthy, home-cooked meals and coming up with new recipes.

References

References available upon request.

Timeline

General Manager

FitMeals4U
03.2021 - Current

Reservationist/Admin Assistant

Las Vegas Outdoor Adventures
08.2019 - 12.2019

Operation/cashier

Sephora
11.2016 - 06.2018

High School Diploma -

Computer Business Academy

Some College (No Degree) - Biology

West Valley College

Similar Profiles

CREATE PROFILE
Heather Glowacki