Heather Goates
Dover,AR
Summary
Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
20
20
years of professional experience
Work History
Registered Nurse-Travel
TRS-The Right Solutions
06.2020 - Current
- Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
- Administered medications and treatment to patients and monitored responses.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Director of Nursing
Atkins Nursing and Rehabilitation
03.2011 - 03.2020
- Identified department issues to recommend corrective actions.
- Planned and assigned workload to 80-person nursing staff to direct patient care.
- Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
- Established new policies and updated existing policies to improve standard of care for patients.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Performed rounds to observe care and interview staff, residents, and families.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Planned and assigned workload to 80-person nursing staff to direct patient care.
Medical Surgical Nurse Manager
CHI St. Vincent Morrilton
03.2006 - 03.2011
- Assessed team members' workloads and pitched in to help in areas where need was most evident.
- Facilitated operations of 25-bed medical-surgical floor, managing resources and directing work of nursing staff and patient care technicians.
- Cross-trained existing employees to maximize team agility and performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Registered Nurse, Medical-Surgical Unit
Johnson Regional Medical Center
05.2004 - 03.2006
- Collaborated with interdisciplinary teams for optimal patient care, ensuring seamless communication between healthcare providers.
- Consistently maintained accurate documentation of patient assessments, interventions, and outcomes in accordance with regulatory requirements.
- Skillfully performed venipuncture, IV insertion, and catheterizations, ensuring proper technique and adherence to infection control standards.
- Provided health education to patients and families regarding discharge instructions and plans of care.
Education
Bachelor of Science - Nursing
Arkansas Tech University
Russellville, AR05.2004
Skills
- Multitasking
- Multitasking Abilities
- Time Management
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Critical Thinking
- Strong Clinical Judgment
- Adaptability and Flexibility
Timeline
Registered Nurse-Travel
TRS-The Right Solutions
06.2020 - Current
Director of Nursing
Atkins Nursing and Rehabilitation
03.2011 - 03.2020
Medical Surgical Nurse Manager
CHI St. Vincent Morrilton
03.2006 - 03.2011
Registered Nurse, Medical-Surgical Unit
Johnson Regional Medical Center
05.2004 - 03.2006
Bachelor of Science - Nursing
Arkansas Tech University
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