Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Godesky

Summary

Dynamic professional with extensive experience at Home Depot, excelling in customer service and employee training. Proven ability to enhance team productivity and resolve customer issues with empathy. Skilled in cash handling and adept at managing store operations, ensuring a seamless shopping experience while fostering a positive work environment.

Driven and resourceful administrative professional with 22+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

23
23
years of professional experience

Work History

Head Cashier

Home Depot
09.2020 - Current
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Led cashiers and associates in providing thoughtful customer service.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Facilitated and logged store opening, closing, and shift changes.
  • Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.
  • Addressed technical issues at checkout, minimizing downtime and maintaining smooth operation.
  • Maintained up-to-date knowledge of store policies, promotions, and products to provide accurate information to customers.
  • Improved customer satisfaction with prompt and courteous service, resolving complaints and inquiries with empathy and professionalism.
  • Communicated with customers and team members to solve problems.

Executive Secretary

Warren County Sheriff's Office
01.2017 - Current
  • Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Boosted morale within teams by fostering a positive work environment with open lines of communication.
  • Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed expense reporting to ensure accuracy and adherence to budgetary guidelines.
  • Negotiated with vendors for office supplies, achieving cost savings while maintaining quality.
  • Maintained strict confidentiality of sensitive information, safeguarding company and client data.
  • Liaised with IT department to resolve technical issues, minimizing downtime for executives.
  • Updated and maintained confidential databases and records.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Screened personal and business calls and directed to appropriate party.
  • Filed paperwork and organized computer-based information.
  • Handled confidential information in professional manner.
  • Handled office supply needs and purchases
  • Managed all overtime and PTO records
  • Entered and manged payroll for the office

Senior Clerk/Typist

Warren County Clerk's Office
10.2002 - 01.2017
  • Maintained an up-to-date knowledge of organizational policies and procedures, ensuring compliance at all times within daily operations.
  • Reduced errors in documentation by proofreading documents and verifying data accuracy before submission.
  • Streamlined reporting processes by creating spreadsheets and templates that simplified data input and analysis.
  • Managed multiple projects simultaneously, prioritizing tasks effectively to ensure timely completion of all assignments.
  • Accepted and processed e-docs sent in by clients
  • Processed and proofread passport applications
  • Processed Veterans Id's

Education

High School Diploma -

Belvidere High School
Belvidere, NJ
06-1996

Skills

  • Customer service
  • Positive attitude
  • Time management strength
  • Store opening/closing procedures
  • Cash handling
  • Multi-tasking skill
  • Employee training
  • Adaptability and dependability
  • Customer service management
  • Punctuality
  • Team leadership
  • Policy enforcement
  • Verbal/written communication
  • Training and coaching
  • Workplace safety
  • Refunds and exchanges
  • Flexible schedule
  • Customer relations
  • Opening and closing procedures
  • Cashier training
  • Transaction approvals
  • Store opening and closing
  • New hire training
  • Shift scheduling

Timeline

Head Cashier

Home Depot
09.2020 - Current

Executive Secretary

Warren County Sheriff's Office
01.2017 - Current

Senior Clerk/Typist

Warren County Clerk's Office
10.2002 - 01.2017

High School Diploma -

Belvidere High School

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