Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Goff

Memphis,TN

Summary

Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Dedicated transportation professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

14
14
years of professional experience

Work History

Operations Manager

Quality Carriers
02.2017 - Current
  • Maintain office staff of 10
    Ensure all equipment is in compliance (both PM and Annual Inspections) working with driver managers to ensure we are meeting expectation dates and providing the data to the shop manager and terminal manager
  • Ensure all orders are being entered timely and accurately, assets are assigned prior to the beginning of the movement, loads are dispatched via Isaac and macros are completed to ensure accurate billing
  • Ensure all Standard Operating Procedures are being met for all Operations Support functions
  • Review and keep up to date all customer contracts for adequate fuel surcharges, rates on line haul and tank wash charges
  • Work with contacts and pricing on new business
  • Maintain working professional relations with 50 + drivers
    Work with planning and csr for freight for terminal and drivers
  • Managing operational staff (CS,DM,ICCCS positions) with coordination of daily dispatch functions to include: Tractor/Driver/Trailer utility, service performance, tank cleaning and tank wash review(approvals,research, resolution to conflicts), company driver payroll completion.
  • Work with CSR on load notes for our drivers
  • Monitor all expenses and income for terminal to report on the monthly P&L calls
  • Monitor calendars for drivers and staff
  • Contribute to operations spreadsheets and report on daily happenings at terminal
  • Perform investigations for all drivers accidents spills incidents
  • Driver recruitment, retention, payroll, correcting settlement issues, maintenance and enforcement of safety compliance.
  • Review lane analysis files for driver pay inefficiencies or needs with customer rate increases

Manager/ Server/Bartender

Frenchys Original Cafe
03.2013 - 02.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Retail Sales Associate

Island Trading Post
09.2009 - 04.2013
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

No Degree - Accounting And Business Management

Bristol Community College
Fall River, MA

High School Diploma -

B.MC Durfee High School
Fall River
06.2003

Skills

  • Staff Management
  • Employee Motivation
  • Staff Training
  • Workflow Planning
  • Process Improvement Strategies
  • Data Evaluation
  • Continuous Improvements
  • Customer Relationship Management
  • Profit & Loss
  • Freight Experience
  • Logistics
  • Operations Management
  • P&L Management
  • Payroll
  • Process Improvement
  • Recruiting

Timeline

Operations Manager

Quality Carriers
02.2017 - Current

Manager/ Server/Bartender

Frenchys Original Cafe
03.2013 - 02.2017

Retail Sales Associate

Island Trading Post
09.2009 - 04.2013

No Degree - Accounting And Business Management

Bristol Community College

High School Diploma -

B.MC Durfee High School

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Heather Goff