Summary
Overview
Work History
Education
Skills
Websites
Work Availability
Software
Quote
Timeline
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Heather Goodwin

Heather Goodwin

Hastings,MN

Summary

Experienced Customer Service Supervisor bringing over 10 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

19
19
years of professional experience

Work History

Warehouse Order Selector

United Natural Foods, UNFI
03.2023 - Current
  • Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
  • Wrapped pallets in shrink wrap prior to loading.
  • Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
  • Safely operated heavy machinery, such as forklifts and pallet jacks, to transport picked orders to the packing area.
  • Participated in ongoing training sessions and workshops, staying up-to-date with industry trends and advancements for continued growth in the role.
  • Contributed to a positive team atmosphere by maintaining a professional attitude and offering assistance to coworkers when needed.
  • Boosted customer satisfaction through accurate order fulfillment, resulting in fewer returns due to incorrect items shipped.
  • Collaborated with team members to maintain a clean and organized work environment, ensuring optimal efficiency and safety.
  • Picked and packed order items.

Warehouse Picker

Amazon
08.2021 - 03.2023
  • Used scanners to quickly locate and track items in warehouse.
  • Collaborated with team members to achieve daily pick and pack goals.
  • Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
  • Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
  • Completed cycle counts and monthly inventory.
  • Kept tidy and organized warehouse to comply with cleanliness standards.
  • Inspected and verified orders before shipping them to customers for accurate deliveries.
  • Managed returns efficiently, logging received items into the system, inspecting them for damage or defects, then routing them accordingly for restocking or disposal if necessary.

Team Lead

Target
04.2014 - 10.2021
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Customer Service Supervisor

Kmart, Sears Holding
10.2012 - 04.2014
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

Shift Manager

Burger King
02.2009 - 10.2012
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Tracked receipts, employee hours, and inventory movements.

Rides Attendant

Six Flags Great American
03.2005 - 08.2008
  • Participated in regular safety meetings to stay up-to-date on industry standards and best practices for ride operations.
  • Managed high-stress situations calmly and effectively, resolving potential conflicts among guests without escalation.
  • Contributed to a positive workplace culture through teamwork, open communication, and consistent adherence to company policies and procedures.
  • Served as a positive role model for new hires, demonstrating professionalism and commitment to safety throughout all aspects of the job.
  • Promoted a culture of inclusivity within the park by treating every guest with respect regardless of their background or ability level.
  • Enhanced guest satisfaction by maintaining a safe and enjoyable ride experience for all patrons.
  • Completed comprehensive training programs for each ride, ensuring utmost knowledge and competence in operating various attractions.

Education

High School Diploma -

Zion-Benton Township High School
Zion, IL
06.2007

Skills

    Order picking and labeling accuracy

    Heavy Lifting

    Pallet Jack Operation

    Warehouse Safety Procedures

    Order picking and processing

    Customer Focus

    Coaching and Mentoring

    Schedule Management

    Customer Service

    Time Management

    Problem-Solving

    Team Building and Leadership

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

JavaScript

React JS

Python

Django

Android Development

HTML/CSS

Quote

Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs

Timeline

Warehouse Order Selector

United Natural Foods, UNFI
03.2023 - Current

Warehouse Picker

Amazon
08.2021 - 03.2023

Team Lead

Target
04.2014 - 10.2021

Customer Service Supervisor

Kmart, Sears Holding
10.2012 - 04.2014

Shift Manager

Burger King
02.2009 - 10.2012

Rides Attendant

Six Flags Great American
03.2005 - 08.2008

High School Diploma -

Zion-Benton Township High School

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Heather Goodwin