Heather Gorham
Bowling Green,KY
Summary
Professional property management expert and social service director ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Business Owner
Family Traditions BG
12.2022 - Current
- Own & Operate Business
- Manage employees
- Schedule Events
- Inventory Management
- Implement Marketing Strategies
Director of Social Services
The Salvation Army
06.2011 - 12.2022
- Recruited, interviewed and hired volunteers and staff.
- Established and maintained relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
- Evaluated the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
- Provided direct services and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving conflicts.
- Complied & reported to State & Federal Entities. Manage & operate a men's, women's and family shelter.
- Managed an on-site duplex for Families Pathway of Hope Program.
- Managed soup kitchen with all health department requirements.
- Provided excellent customer service to the clients and community.
- Assisted with the preparation of legal documentation for lease agreements, eviction notices and other relevant forms in accordance with property management policies.
- Developed customized property management solutions, resulting in increased tenant satisfaction and retention rates.
- Provided management tasks such as lease renewals or maintenance requests, contributing to smooth operations within the community.
AmeriCorps Member
LifeSkills Inc
08.2008 - 05.2011
- Interviewed individuals or family members to compile information on social, educational, criminal, institutional, or drug history.
- Provided information or refer individuals to public or private agencies or community services for assistance.
- Counseled clients in individual or group sessions to assist the therapist in dealing with substance abuse, mental or physical illness, poverty, unemployment, or physical abuse.
- Streamlined daily operations to enhance efficiency and service delivery.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Completed Section 8 inspections for Duplex Management
Education
Psychology
Argosy University
Orange, CAHigh school diploma - undefined
Logan County High School
Russellville, KY05.1997
Skills
- Analysis skills
- Fair housing regulations
- Customer service expertise
- Lease agreements
- Property tours
- Unit inspection
- Lease renewals
- Leasing terms and specifications
- Database management
- Background check process
Certification
- Driver's License
- First Aid Certification
Timeline
Business Owner
Family Traditions BG
12.2022 - Current
Director of Social Services
The Salvation Army
06.2011 - 12.2022
AmeriCorps Member
LifeSkills Inc
08.2008 - 05.2011
High school diploma - undefined
Logan County High School
Psychology
Argosy University