Heather Graham
Las Vegas,NV
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
Work History
Tool Room Assistant
Apex Aviation
Henderson, Nevada
10.2020 - Current
- Responsible for receiving and shipping all parts and tools to maintain flow of operation on hanger floors for mechanics and technicians
- Maintain all paperwork and certifications for all inventory received per FAA requirements
- Assist with ordering as needed, including bench stock, shop stock, and consumables
- Send out all tools for calibration as needed and keep all certifications up to date
- Upload Inventory for sale on Partsbase website, and respond to all quote inquiries and sales daily.
- Ship out all necessary items for return to vendor, services, repairs, and sales via FEDEX and UPS.
- Audit inventory for accuracy, including removing all expired parts as needed
- Assist Management with all inventory reporting.
- Member of Safety Committee to ensure all safety guidelines are followed to prevent injury and damage.
Inventory Control/Sales Associate
Heli-Parts Nevada
Boulder City, NV
09.2018 - 10.2020
- Responsible for multi-million dollar inventory of helicopter parts, including ordering, receiving, tagging, and placing
- Work with Sales Department on updating websites with current listings of items available to ILS and Partsbase
- Developing relationships with customers to provide quotes, process orders, including creating invoicing and receiving payment
- Audit inventory regularly
- Assist Receiving department with packing securely for storage
- Work directly with owner with monthly inventory reporting
- Work directly with General Manager to create and implement training and policy manuals
- Assist Service Department with parts needed including pulling and purchasing if necessary to keep flow of work done effectively to get repairs done in a timely manner
- Arranging shipments as needed including packaging and arranging shipments with FedEx, UPS, or Freight.
Customer Service Representative
Signature Gallery Group
Las Vegas, Nevada
08.2016 - 09.2018
- Responsible for sales of 6 art galleries in multiple states from receipt of order to shipping
- Assist with customers directly with issues such as damaged artwork, returns and replacements, and order tracking
- Finalized Accounting Back Out forms for artwork returns as needed
- Work with different artists in regards to art status
- Coordinated with shipping department to assure that clients receive all artwork in a timely manner
- Request and receive quotes from different shipping companies to deliver high-end artwork around the world
- Make sure funds are collected for layaways, and accounts are paid in full prior to shipment
- Update all logs for claims, shipping, and issues
- Set up and order necessities for art shows, including but not limited to alcohol, art supplies, as well as booking room reservations for artists
- Assist with answering phone calls as needed
- Update and keep filing system up to date.
System Administrator
Trustlink
Colton, California
09.2013 - 09.2015
- In charge of Member Services for this review website
- Monitored reviews for content and validity
- In charge of sales and collection of member fees on a monthly basis, keeping books of past due balances, and suspension of membership for non-compliance or non-payment
- Worked with small companies to establish an online presence by contacting clients on the company's behalf to post reviews about their experiences.
Senior Manager
Harkins Theaters
Chino Hills, California
01.2006 - 01.2013
- Manage daily operations of 18-Plex movie theater including opening and closing duties
- Hire, train, and schedule all new staff including finalizing and submitting all new hire paperwork including payroll
- Make sure that company abided by all California labor laws
- Establish employee incentives to improve morale
- Daily reconciliation of all sales including cash, credit card, gift card, and check payments
- Responsible for weekly and nightly concession inventory of all items, including ordering and receiving products
- Loss prevention, and security surveillance
- Work with maintenance staff to maintain all health and safety regulations
- Monitored and controlled inventory, encompassing daily production, workflow and distribution.
- Scheduled transport in coordination with vendors, suppliers and carriers.
- Collaborated with vendors, suppliers and transport carriers.
Education
Medical Assisting Certification - Medical Assisting
Baldy View ROP
06.2002
High School Diploma -
Montclair High School
Montclair, CA06.1995
Skills
- Multitasking and Prioritizing
- Professional and Courteous
- Detail-Oriented
- Team Support and Collaboration
- Supply Replenishment
- Inventory Control
- Microsoft Office
- Customer Inquiry and Response
- Process Improvement
- Issue and Complaint Resolution
- Verbal and Written Communication
- POS Systems and Ordering Platforms
Additional Information
- AWARDS, Gold Star OutstandingCustomer Service Award2009-2012Teacher's Award - Baldy ViewROP - 2002
Timeline
Tool Room Assistant
Apex Aviation
10.2020 - Current
Inventory Control/Sales Associate
Heli-Parts Nevada
09.2018 - 10.2020
Customer Service Representative
Signature Gallery Group
08.2016 - 09.2018
System Administrator
Trustlink
09.2013 - 09.2015
Senior Manager
Harkins Theaters
01.2006 - 01.2013
Medical Assisting Certification - Medical Assisting
Baldy View ROP
High School Diploma -
Montclair High School
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