Heather Graham

Assistant Director of Food Services

• Developed and maintained positive relationships with residents & staff to enhance service.
• Greeted residents at meal times to fulfill requests and answer questions.
• Strictly followed sanitation and food safety guidelines as required by company.
• Prepared and served various food and drink items to residents specifications in fast-paced environments.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected residents.
• Made food according to standard recipes with requested changes for resident satisfaction.
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
• Scheduling staff of 8-10 for daily shifts
• Data entry for order placement & budget details for department, in company network.

Director of Environmental Services

• Performed environmental site assessments and provided remediation recommendations.
• Served as subject matter expert (SME) on environmental regulations and policies.
• Advised corporation and government agencies of procedures to follow in cleaning up contaminated sites to protect people and environment.
• Formulated and implemented long-range plans for environmental programs.
• Managed development, design and execution of energy conservation projects.
• Provided system and component design reducing negative impact on area environment.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Proved successful working within tight deadlines and a fast-paced environment.
• Strengthened communication skills through regular interactions with others.
• Organized and detail-oriented with a strong work ethic.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• State commended for infection control policies during COVID outbreak while working close with the Indiana State Dept of Health to ensure the safety of residents & staff.

• Balanced safe, prepared tills, and prepared register bags for next sales date.
• Prepared bank deposits and corporate cash shipments.
• Sorted and counted coin and currency to make change for associates.
• Investigated discrepancies of cash register and POS System totals to resolve errors.
• Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
• Trained new employees on proper cash routines, procedures, and requirements.
• Performed daily cash reconciliations to determine accuracy of financial reports.
• Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
• Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
• Investigated financial inconsistencies to solve discrepancies and reported to manager.
• Maintained petty cash records of debits and credits in accordance with established policies and procedures.
• Researched and resolved account discrepancies.
• Verified cash flow and electronic transactions from credit card system to balance registers.
• Oversaw, balanced and managed change fund to facilitate customer transactions.
• Developed and maintained professional working relationships with customers, co-workers and vendors to build trust and rapport.
• Communicated guest and employee requests to management for issue resolution.
• Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
• Presented audit findings to accounting manager after reviewing results and paperwork.
• Streamlined daily reporting information entry for efficient record keeping purposes.
• Input financial data and produced reports using [Software].
• Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
• Entered figures using 10-key calculator to compute data quick.
• Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
• Created detailed expense reports to facilitate reimbursement for business expenses incurred.