Summary
Overview
Work History
Education
Skills
Timeline
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Heather Graham

Orange Park,FL

Summary

Proven leader with extensive experience at Walgreens, adept in customer service, merchandising and recordkeeping. Excelled in streamlining operations, enhancing customer satisfaction, and driving sales growth through strategic thinking and effective problem-solving. Demonstrated excellence in multitasking, organization, and maintaining confidentiality, significantly contributing to the company's success.

Overview

27
27
years of professional experience

Work History

Pharmacy Administrator

Walgreens
10.2020 - Current
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.


Store Manager

Walgreens
03.2004 - 12.2020
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Sales Associate

The DonCeSar Hotel And Spa
06.1997 - 03.2004
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.


Education

Bachelor of Arts - Business Administration

University of Florida
Gainesville, FL
05.2004

Skills

  • Attention to Detail
  • Problem-Solving
  • Multitasking and Organization
  • Trusted Brand Representative

Timeline

Pharmacy Administrator

Walgreens
10.2020 - Current

Store Manager

Walgreens
03.2004 - 12.2020

Sales Associate

The DonCeSar Hotel And Spa
06.1997 - 03.2004

Bachelor of Arts - Business Administration

University of Florida

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Heather Graham