Summary

Overview

Work History

Education

Skills

Additional Information

Timeline

Heather Grant

Peña Blanca,NM

Summary

Self-motivated Administrator, brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Extensive organizational experience. Proficient and dependable, with a proven track record managing high expectation operations.

Strong communication skills, with experience and dedication to fostering productive healthy working environments.

Overview

years of professional experience

Work History

General Manager

Heriz Rugs

01.2020 - Current

Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Interacted well with customers to build connections and nurture relationships.
Managed purchasing, sales, marketing and customer account operations efficiently.
Identified and qualified customer needs and negotiated profitable projects with high success rate.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Recruited, hired, trained, and scheduled personnel.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

Owner/Instructor

Soul Tango

09.2011 - Current

Tango Instructor, Event Organizer.
Developed a thriving dance community through private and group training, and regular social events, fostering a strong collaborative, supportive, and inclusive environment for learning.
Developed and maintained healthy relationships with clients, resulting in repeat business and referrals.
Managed all aspects of the business - operational and financial, including advertising, promotions, scheduling, budgeting, financial reporting, and tax preparation.
Implemented marketing strategies to increase brand awareness and attract new customers.
Organized International events for other professionals in the field, and managed other tango tango professionals US and Canadian tours.

Senior Support Co Ordinator

Community Connections Support Services

09.2016 - 02.2019

Solved complex issues for at risk clients, resulting in increased treatment efficiency and quality of life.
Directed cross-functional team to develop and implement care strategies, streamlining processes to the end result of enhanced care and greater client comfort.
Provided extensive training to new team members, fostering rapid onboarding and skill development.
Maintained detailed logs of all interactions, medical interventions, and incidents, aiding in the analysis of recurring issues and identification of potential solutions.
Established strong relationships with clients, and client's family through clear communication and transparent project updates.
Managed multiple high-priority projects simultaneously, ensuring timely delivery and completion of each task.
Responsible for the advocacy and interface for client with provincial, federal, medical, financial, community, and familial contacts.

Owner/Operator/Craft Service Head - Film Industry

Sky's The Limit Creations Inc.

03.1999 - 12.2010

Head of Department - First Aid/Craft Service on various film and television sets. Worked independently, and scheduled/managed staff to meet production needs.
Set medic - responsible for emergency response, and subsequent incident documentation, for cast, crew, and other staff on location and in studio.
Craft Service - catered to sundry needs of cast, crew and other staff for duration of extensive shooting schedule.
Increased cast and crew satisfaction by implementing efficient service, and providing exceptional service.
Developed and maintained strong relationships with productions, cast and crew, resulting in repeat business and referrals.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Managed all day-to-day business operations.
Established productive relationships with all suppliers to maintain purchasing cost efficiency, and availability of products needed for services.
Managed large budgets, collaborating with other departments to eliminate redundancies.
Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.

Deckhand/Night Watch/Ticketing Agent

British Columbia Ferry Corporation

02.1995 - 03.2000

Enhanced vessel safety by conducting regular inspections and maintenance of safety equipment.
Contributed to efficient operations by maintaining a clean and organized deck environment.
Implemented effective communication with team members, ensuring smooth coordination during critical operations.
Assisted in navigation duties, leading to improved accuracy and reduced travel time for voyages.
Acted as an essential member during firefighting scenarios by utilizing knowledge in containment techniques; preventing extensive damages from occurring onboard the ship.
Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and emergency situations.
Communicated clearly, concisely and politely with passengers and crew members.
Met requirements for government-issued certifications, keeping ship in full compliance.
Enhanced customer satisfaction by efficiently processing ticket purchases and reservations.
Resolved customer complaints by offering solutions and escalating issues when necessary.
Maintained accurate records of transactions, ensuring accountability in all financial exchanges.
Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.

Tree Planter/Foreman

Brinkman Associates Reforestation

05.1987 - 06.1997

Site Medic - Responsible for all crew medical care in remote locations. Emergency response, follow up care, documentation and reporting to Provincial Heath Authority and Workman Compensation Agency.
Planted trees.
Oversaw crew of tree planters, monitored quality, supplied trees, transported crew to worksites.
Logistical organization to determine next work sites, map reading and navigation.
Increased tree survival rates by carefully selecting planting sites and following proper planting techniques.
Contributed to reforestation efforts by planting a variety of native tree species in designated areas.
Ensured accurate tree placement by closely following project specifications and guidelines for each site.
Optimized team productivity by effectively communicating with colleagues and supervisors regarding daily progress and goals.
Assisted in meeting project deadlines through diligent work habits and adapting quickly to changing weather conditions or terrain challenges.
Completed post-planting inspections to ensure quality control measures were consistently met across all assigned sites.
Exceeded company expectations in terms of total trees planted per day while maintaining high standards for accuracy and quality.
Planted seedling trees to harvested timberlands to accomplish reforestation goals.
Loaded and unloaded trucks and trailers.
Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.

Education

English/History (Bachelor of Arts)

Carlton University

Ottawa, Ontario, Canada

Certificate Program - IEHP - Integrative Energy Healing Program

Langara College

Vancouver, British Columbia, Canada

05.2009

Certificate Program - First Aid Instructor

Saint Johns Ambulance

Burnaby, British Columbia, Canada

04.2000

Certificate Program - Marine Emergency Duties - Marine Firefighting

Pacific Marine Training Institute (PMTI)

North Vancouver, British Columbia, Canada

03.1994

Certificate Program - First Aid/Emergency Response

Trauma Tech