Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Grantham

Quitman,Ms

Summary

Professional with high standards and strong background in maintaining cleanliness and hygiene. Known for reliable and thorough cleaning practices, contributing to healthier environment. Team-oriented with focus on collaboration and adaptability to meet changing needs. Skilled in using cleaning tools and following safety procedures.

Skilled cleaning team member bringing years of experience in commercial and institutional environments. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Hardworking and passionate job seeker with organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

18
18
years of professional experience

Work History

Weekly Cleaner

Eye Clinic of Quitman
06.2023 - Current
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Emptied trashcans and transported waste to collection areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
  • Improved overall cleanliness and hygiene by using eco-friendly cleaning products and techniques.
  • Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.
  • Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
  • Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
  • Supported event setups and teardowns, ensuring venues were returned to their original state promptly.
  • Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
  • Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
  • Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
  • Implemented recycling program, significantly reducing waste and promoting environmental responsibility.

Substitute Teacher, K-12

Kelly Services
08.2022 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
  • Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Supervised lunchroom and recess activities.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.

Vet Technician

Clarke County Animal Clinic
08.2020 - Current
  • Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
  • Contributed to team collaboration through effective communication and cooperation with colleagues.
  • Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
  • Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
  • Maintained clean and sanitary conditions within the clinic by following strict sanitation protocols and guidelines.
  • Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
  • Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
  • Administered medications to animals in treatment and documented changes in condition.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Effectively communicated client concerns to veterinarians, resulting in more targeted treatment plans.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Improved patient care by providing compassionate assistance during exams, surgeries, and medical procedures.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Educated pet owners on preventative care measures to promote optimal animal health longterm.
  • Enhanced clinic efficiency by maintaining organized records and ensuring accurate patient information.
  • Supported veterinarians with diagnostic tests to facilitate timely detection of health issues in patients.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Administered medications and vaccinations as prescribed, contributing to the overall well-being of animals.
  • Regularly monitored inventory levels and reordered supplies as needed for uninterrupted clinic operations.
  • Developed strong relationships with clients through excellent customer service skills and genuine compassion for their pets'' needs.
  • Participated in continuing education opportunities to stay current on best practices within the veterinary field.
  • Collected diagnostic samples efficiently while minimizing stress on both animals and their owners during the process.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Provided thorough aftercare instructions for clients, promoting successful at-home recovery for patients.

Key Holder Supervisor

Dollar General Market
06.2019 - Current
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Improved customer service by projecting friendly and knowledgeable attitude.

Daycare Worker

Clarkdale Childcare Center
01.2017 - Current
  • Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Meticulously sanitized toys and play equipment.
  • Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
  • Distributed food, napkins, and beverages in preparation for snack time.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Collaborated effectively with fellow staff members to create a cohesive team dedicated to providing top-quality childcare services.
  • Managed daily routines efficiently while ensuring smooth transitions between activities for minimal disruption in the daycare setting.
  • Encouraged good behaviors using positive reinforcement methods.
  • Implemented creative arts and crafts projects to foster imagination and enhance fine motor skills development among children.
  • Developed strong relationships with parents through open communication channels and ongoing collaboration on their child''s care plan requirements.
  • Maintained compliance with all state licensing requirements and daycare policies to ensure a safe, secure environment for children under care.
  • Increased parent satisfaction with regular communication about their child''s progress and daily experiences.
  • Maintained child-friendly environment with access to outdoor activities.
  • Managed challenging behaviors effectively by employing positive reinforcement techniques and redirecting negative actions towards more constructive outlets.
  • Promoted healthy habits among children through proper nutrition education and daily physical activity planning.
  • Reduced incidents of disruptive behavior by establishing clear expectations and implementing consistent disciplinary measures when necessary.
  • Supported child development by implementing age-appropriate learning activities tailored to individual needs.
  • Enhanced children''s social skills by organizing group activities and promoting positive interactions.

911 Emergency Dispatcher

Metro Ambulance Services
09.2009 - 12.2013
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Improved response times by efficiently prioritizing emergency calls and dispatching appropriate resources.
  • Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
  • Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
  • Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
  • Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
  • Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
  • Promoted a professional work environment by adhering to strict confidentiality policies and maintaining sensitive information securely.
  • Read system maps and caller information, and documented details in system.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Assisted in the implementation of new technologies and software upgrades by providing valuable feedback to IT specialists based on hands-on experience.
  • Strengthened teamwork among dispatch staff through collaboration on complex cases requiring coordinated efforts from multiple agencies.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Streamlined data entry processes through mastery of specialized software applications used within the 911 Emergency Dispatcher field for faster call handling times.
  • Supported public safety initiatives by actively participating in community outreach events and sharing valuable information with local residents.
  • Continuously updated knowledge of changing policies, procedures, and technologies within the 911 Emergency Dispatcher field through ongoing professional development opportunities.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Contributed to improved overall call center performance by consistently meeting or exceeding key performance metrics in areas such as response time and accuracy rates.
  • Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.
  • Assisted in the development of new training programs for incoming 911 Emergency Dispatchers to enhance performance levels.
  • Collaborated with supervisors to identify areas of improvement within departmental procedures, leading to enhanced operational efficiency.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
  • Answered calls from automatic routing system and took basic information from callers.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Receptionist

Medical Arts Surgical Group
08.2007 - 08.2009
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

Elementary Education - Elementary School Teaching

Mississippi State University
Starkville, MS
05-2027

Associate of Applied Science - Emergency Management

Meridian Community College
Meridian, MS
12-2020

High School Diploma -

Quitman High School
Quitman, MS
05-2007

Skills

  • Cleaning and sanitizing
  • Customer service
  • Team collaboration
  • Time management
  • Reliability and punctuality
  • Attention to detail
  • Restroom sanitation
  • Physical stamina
  • Professional appearance
  • Critical thinking
  • Basic mathematics
  • Active listening
  • Task prioritization
  • Safety standards and protocols
  • Administrative support

Timeline

Weekly Cleaner

Eye Clinic of Quitman
06.2023 - Current

Substitute Teacher, K-12

Kelly Services
08.2022 - Current

Vet Technician

Clarke County Animal Clinic
08.2020 - Current

Key Holder Supervisor

Dollar General Market
06.2019 - Current

Daycare Worker

Clarkdale Childcare Center
01.2017 - Current

911 Emergency Dispatcher

Metro Ambulance Services
09.2009 - 12.2013

Receptionist

Medical Arts Surgical Group
08.2007 - 08.2009

Elementary Education - Elementary School Teaching

Mississippi State University

Associate of Applied Science - Emergency Management

Meridian Community College

High School Diploma -

Quitman High School

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Heather Grantham