Heather Grantham
Andalusia,AL
Summary
Motivated Branch Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in the banking industry. Inspires staff loyalty through strong leadership and communication skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Manager T
One Main Financial
04.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Examined customer loan applications for loan approvals and denials.
Fulfillment Specialist
Regions Bank
11.2022 - 02.2023
- Processed phone related inquiries regarding customer’s financial needs.
- Processed loan and credit card applications remotely
Loan Officer
Covington Schools Federal Credit Union
06.2021 - 11.2022
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Developed strong relationships with customers through high levels of customer service.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
- Cultivated lasting relationships with satisfied clients that led to repeat business as well as referrals from friends or family members.
Administrative Assistant
Cenergy Oil And Gas LLC
12.2020 - 06.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled day-to-day accounting processes to drive financial accuracy.
Customer Care Manager
CCB Community Bank
06.2012 - 10.2020
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Created customer support strategies to increase customer retention.
- Evaluated interactions between associates and customers to assess personnel performance.
- Conducted regular performance evaluations for continuous improvement and employee growth opportunities.
- Developed and implemented customer service policies and procedures.
- Mentored new hires, fostering growth and professional development within the team.
Education
Alabama Banking School -
University of South Alabama
Mobile, AL07.2018
Basic Studies -
Lurleen B Wallace Community College
Andalusia, ALHigh School Diploma -
Straughn High School
Andalusia, AL05.2006
Skills
- Database Management
- Relationship building and management
- Customer service-focused
- Sales expertise
- Loan Servicing
- Consumer Lending
- Financial Services
- Cash Handling
- Banking
- Regulatory Compliance
Certification
Notary Public
AL Life Insurance Producer
Timeline
Branch Manager T
One Main Financial
04.2023 - Current
Fulfillment Specialist
Regions Bank
11.2022 - 02.2023
Loan Officer
Covington Schools Federal Credit Union
06.2021 - 11.2022
Administrative Assistant
Cenergy Oil And Gas LLC
12.2020 - 06.2021
Customer Care Manager
CCB Community Bank
06.2012 - 10.2020
Alabama Banking School -
University of South Alabama
Basic Studies -
Lurleen B Wallace Community College
High School Diploma -
Straughn High School
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