Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Gray

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

Radiology Operations Assistant

Novant Health, Inc/ Medquest Associates
05.2018 - Current
  • Collect, arrange and input patient information into QRIS System.
  • Collect and research implanted device information and present this information to the radiologist for review.
  • Assist Marketer with educating providers about MRI procedures with implanted devices.
  • Provides assistance with technical staff and patients.
  • Safely ensures quality environment and customer satisfaction through thoroughly interviewing patients.
  • Obtains adequate information to determine whether the procedure is safe to perform.
  • Assist multiple radiology modalities per operational needs.
  • Able to resolve conflict and endure pressure due to a constantly changing work environment.
  • Check orders for complete information and appropriate criteria.
  • Sets up imaging room for examination being performed.
  • Verify patient identifiers.
  • Positions patient and ensures comfort and modesty of patient.

Certified Custom Framer/Cashier/Support Specialist

Michaels
06.2017 - Current
  • Assisted customers in the design of a custom frame piece to accentuate their artwork.
  • Educated the customer of the products and the benefits of having these products. Provide continuous communication with the customer throughout the entire process.
  • Ensured purchases are processed with speed and accuracy with a friendly demeanor.
  • Store Operations: Responsible for cash drawer audits, daily deposit, preparing registers for day and maintaining safe. Filing of daily paperwork.

Office Manager/ Emergency Medical Technician Basic

Atlas Medical Transport
03.2010 - 09.2012
  • Offered medical transportation to non-ambulatory patients to/from medical offices and specialty treatment facilities.
  • Evaluated patients vital signs and completed proper documentation for billing purposes.
  • Corresponded with patients/patients family to schedule upcoming transportation to appointments.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of medical transportation staff.
  • Recruited, hired, trained and supervised Emergency Medical Technician.
  • Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving.
  • Monitored and evaluated personnel performance to complete semiannual reviews, recommend advancement or address productivity concerns.
  • Greeted patients and visitors in-person and via telephone calls.
  • Answered telephone inquiries from clients, vendors and the public.
  • Reviewed documentation for quality assurance and transmitted to billing department. Data entry into state database (PREMIS) and spreadsheet logs for county department use.

Emergency Medical Technician Basic

Care First Inc
12.2005 - 03.2010
  • Transported patients to/from medical offices and specialty care facilities.
  • Assessed patient condition through physical and verbal exams and by collecting information from the patient. Documented patient information obtained from interviews.
  • Monitored patients for changes, and reviewed and revised plans accordingly.
  • Inspected the vehicle, medical supplies and equipment during down time. Kept vehicles ready for transports by cleaning them and keeping medical supplies stocked.
  • Demonstrated high standards of performance, including teamwork, communication and compassion.
  • Strictly protected the confidentiality of all information related to patient care activities and EMS operations.
  • Assisted doctors with non-invasive procedures.

Education

Bachelor of Science - Business Administration:Marketing

University of North Carolina At Pembroke
Pembroke, NC
05.2025

Associate of Science - Business Administration

Craven Community College
New Bern, NC
2017

Skills

  • Team leadership
  • Training and development
  • Customer relations
  • Exceptional telephone etiquette
  • Effective problem solver
  • Adherence to high customer service standards
  • Customer-focused
  • Microsoft Outlook, Word and Excel
  • Inventory control
  • Documentation and control
  • Time management
  • Documentation and reporting
  • HIPAA compliance
  • Patient scheduling
  • Calm under pressure
  • Patient-focused care

Timeline

Radiology Operations Assistant

Novant Health, Inc/ Medquest Associates
05.2018 - Current

Certified Custom Framer/Cashier/Support Specialist

Michaels
06.2017 - Current

Office Manager/ Emergency Medical Technician Basic

Atlas Medical Transport
03.2010 - 09.2012

Emergency Medical Technician Basic

Care First Inc
12.2005 - 03.2010

Bachelor of Science - Business Administration:Marketing

University of North Carolina At Pembroke

Associate of Science - Business Administration

Craven Community College
Heather Gray