Heather Grayshan
Jacksonville,FL
Summary
Dynamic leader with expertise in cross-functional team leadership and strategic resource allocation at Ally. Spearheaded initiatives that enhanced operational efficiency and reduced costs. Cultivated a positive workplace culture through employee mentoring programs and recognition strategies, driving engagement and innovation. Proficient in market trend analysis and performance metrics development.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Supervisor and Analyst
Ally
05.2005 - Current
- Mentored team members, fostering skill development and enhancing overall productivity.
- Streamlined workflow processes, resulting in improved efficiency and reduced downtime.
- Implemented training programs to elevate staff performance and operational knowledge.
- Coordinated resource allocation, optimizing staffing levels to meet production demands.
- Conducted regular performance reviews, providing constructive feedback to enhance team effectiveness.
- Resolved operational issues promptly, maintaining seamless workflow and minimizing disruptions.
- Developed and enforced standard operating procedures for consistent execution of tasks.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted regular performance evaluations, providing constructive feedback to drive employee growth.
- Monitored compliance with company policies, ensuring adherence to industry standards and regulations.
- Enhanced communication channels among staff, promoting collaboration and information sharing across departments.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained database systems to track and analyze operational data.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Analyzed data trends to inform strategic decision-making and improve operational efficiency.
- Developed comprehensive reports on performance metrics to support management initiatives.
- Collaborated with cross-functional teams to streamline processes and enhance productivity.
- Conducted market research to identify emerging opportunities and inform business strategy.
- Mentored junior analysts, fostering skill development and knowledge sharing within the team.
- Evaluated existing procedures, recommending enhancements that increased overall effectiveness of operations.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Improved decision-making processes, providing senior management with detailed analysis and actionable insights.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Increased customer satisfaction by analyzing feedback and implementing necessary changes.
- Developed comprehensive training materials for new analysts, improving onboarding efficiency.
- Mentored team members, fostering skill development and improving overall performance.
- Streamlined daily operations to enhance workflow efficiency and productivity.
Education
Bachelor of Science - Business Management
UNF
Jacksonville, FL05-1994
Skills
- Cross-functional team leadership
- Strategic resource allocation
- Performance metrics development
- Employee mentoring programs
- Market trend analysis
- Time management skills
- Daily activity monitoring
- Conflict resolution strategies
- Workflow streamlining
- Employee recognition programs
- Remote work transition planning
- Positive workplace culture cultivation
- Team leadership
- Time management
- Staff management
- Task delegation
- Goal setting
- Project management
- Performance management
- Workforce management
- Product management
- Contract management
Timeline
Supervisor and Analyst
Ally
05.2005 - Current
Bachelor of Science - Business Management
UNF