Heather Green
Colorado Springs,CO
Summary
Personable and dedicated customer service professional with recruiting and sales experience. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients and colleagues. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
7
7
years of professional experience
Work History
Recruiting Manager
Supplemental Health Care
11.2021 - Current
- Matched health care professionals with contract opportunities all across the country
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates
- Emphasized job benefits and perks to applicants to improve the organization's attractiveness.
- Recruited top talent to maximize profitability.
- Screened, submitted, and processed talent profiles for client review and selection
- Engaged with talent to establish rapport and loyalty.
Customer Support Specialist
UnitedHealth Group
Fort Worth, TX
01.2017 - 11.2021
- Helped over 90 customers every day with a positive attitude and strong focus on customer satisfaction.
- Recommended products to customers, thoroughly explaining details.
- Resolved concerns with products or services to help with retention and drive sales.
- Organized promotional events and interacted with community to increase sales volume.
- Exceeded call quota consistently on monthly reports
Administrative Assistant
Modern Woodmen Fraternal Financial
Lake Worth, TX
08.2015 - 12.2016
- Answered a multi-line phone system routing calls, delivering messages to staff, and greeting visitors.
- Executed record filing system to improve document organization and management.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Managed relational database to store information for reference, reporting and analysis.
Education
Associate of Arts - Education
Ashford University
San Diego, CAHigh School Diploma -
Boyd High School
Boyd, TX06.2015
Skills
- Relationship building
- Talent acquisition techniques
- Customer service excellence
- Call center operations
- Conflict mediation
- Data entry and documentation
- CRM and office management software
- Types 75 words per minute
Timeline
Recruiting Manager
Supplemental Health Care
11.2021 - Current
Customer Support Specialist
UnitedHealth Group
01.2017 - 11.2021
Administrative Assistant
Modern Woodmen Fraternal Financial
08.2015 - 12.2016
Associate of Arts - Education
Ashford University
High School Diploma -
Boyd High School