Summary
Overview
Work History
Education
Skills
Timeline
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Heather Green

Lexington,SC

Summary

Accomplished Supervising Manager at Lifetouch Photography, adept in operations management and employee development. Spearheaded initiatives enhancing team efficiency and staff retention, significantly boosting productivity. Skilled in fostering customer relations and problem-solving, ensuring high satisfaction levels. Demonstrates a professional demeanor and a keen attention to detail, driving positive outcomes and accountability. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

35
35
years of professional experience

Work History

Supervising Manager

Lifetouch Photography
11.2012 - 12.2023
  • Increased staff retention through offering opportunities for professional development, team building activities, and fostering an inclusive and communicative environment.
  • Drove process improvements that resulted in increased efficiency, effectiveness, or overall performance of the team or department.
  • Promoted a culture of accountability among team members by setting clear expectations for individual performance contributions towards shared objectives.
  • Enhanced employee productivity through regular performance evaluations and tailored training programs.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Ordered new equipment and inventory and scheduled repairs for damaged equipment.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Creating and maintaining relationships with potential and existing customers to ensure repeat business.

Teacher's Assistant

St. Elizabeth Catholic Church And School
08.2001 - 06.2007
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student learning objectives through personalized and small group assistance.
  • Worked with lead teacher to monitor class schedule and take attendance.

Customer Service Manager

Winn Dixie Supermarket
03.1989 - 02.1996
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of cashiers and baggage help, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Associate of Arts - Human Services

Palm Beach Community College
Boca Raton, FL

Skills

  • Employee Development
  • Troubleshooting and problem resolution
  • Data-driven decision-making
  • Operations Management
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Professional Demeanor

Timeline

Supervising Manager

Lifetouch Photography
11.2012 - 12.2023

Teacher's Assistant

St. Elizabeth Catholic Church And School
08.2001 - 06.2007

Customer Service Manager

Winn Dixie Supermarket
03.1989 - 02.1996

Associate of Arts - Human Services

Palm Beach Community College

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Heather Green