Hi, I’m
Heather Greene
Greer,SC
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Summary
Dynamic Business Office Administrator at Clarity, Inc. with exceptional interpersonal skills and a sharp attention to detail. Proven track record in administrative operations and HIPAA compliance, ensuring patient privacy while optimizing referral processes. Recognized for enhancing customer satisfaction and streamlining workflows, contributing to overall operational excellence.
Overview
21
years of professional experience
4
years of post-secondary education
1
Certificate
Work History
Clarity, Inc.Greenville, SC
Business Office Administrator
04.2022 - Current
Job overview
- Receives, processes, and schedules all referrals, ensuring patient privacy by adhering to HIPAA protocols.
- Obtains and distributes hearing aids, hearing aid parts, and schedules appropriate appointments in a timely manner.
- Answers inquiries and correspondence from patients and insurance companies.
- Completes provider attestation every 90 days in CAQH, BlueCross BlueShield, and United Healthcare portals.
- Updates patient information in IMS, reviews patients' insurance coverage, copayments, and coinsurance, to maintain billing accuracy.
- Oversees claim processing and payments to third-party providers.
Complete Weddings + EventsGreenville, SC
Wedding Coordinator
04.2024 - Current
Job overview
- Developed detailed timelines to ensure smooth coordination between vendors and clients.
- Communicated regularly with bridesmaids, groomsmen and family members about upcoming tasks or changes in plans.
- Managed day-of logistics including setup and teardown of venue decorations and emergency troubleshooting when needed.
- Responded promptly to customer inquiries via phone or email in an efficient yet friendly manner.
Peace CenterGreenville, South Carolina
Event and Lobby Bartender
10.2022 - 12.2025
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Logan's Roadhouse RestaurantGreenville, South Carolina
Dining Room Manager
04.2021 - 05.2022
Job overview
- Led front-of-house operations during high-volume periods, ensuring exceptional service, and a smooth workflow.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Monitored food quality and presentation to ensure adherence to company standards.
- Ensured that all dining areas were well maintained and organized.
- Maintained accurate records of inventory levels and purchases.
Rueben's ParkwayGREER, South Carolina
Bartender
05.2020 - 04.2021
Job overview
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Bad Daddy's Burger BarGreenville, South Carolina
Assistant Manager
07.2018 - 05.2020
Job overview
- Managed inventory and ordering, optimizing stock levels to maximize profitability, and reduce waste.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Worked through the COVID pandemic with only myself and two other managers, without any employees.
Rivera'sGREER, South Carolina
Assistant Manager
04.2017 - 03.2018
Job overview
- Coordinated and executed event setups, contributing to the successful operation of special events and increasing guest satisfaction.
- Prepared weekly payroll.
- Maintained weekly liquor, beer and wine inventory.
- Created list of signature drinks that increased bar revenue by 20%.
Cin Cin Burger BarWinston Salem, NC
General Manager
09.2016 - 04.2017
Job overview
- Implemented operational strategies, and effectively built customer and employee loyalty.
- Developed and maintained training programs, fostering a team-oriented environment, and enhancing employee performance.
- Continued to update proper tests, tools, and classrooms.
- Trained, managed, and motivated employees to promote professional skill development.
Crisp Hospitality GroupHigh Point, NC
Restaurant General Manager
11.2004 - 08.2016
Job overview
- Effectively managed payroll, timekeeping, and paperwork for new hires and terminations.
- Opened and trained at all new restaurants.
- Correctly calculated inventory, and ordered appropriate supplies.
- Delivered in-depth training and manuals to promote strong team performance in multiple sister restaurants.
- Implemented wine lists and manuals in all sister restaurants.
- Created weekly work schedules according to staffing needs.
- Conducted regular meetings with staff members to discuss operational issues.
Education
University of South Carolina Columbia, SC
Public Relations/ Cognate in Spanish from Public Relations
08.1991 - 08.1995
Skills
- Energetic, and exceptional interpersonal skills
- Event coordination
- Leadership and Team Management
- Customer Service Excellence
- Administrative Operations
- Sharp attention to detail
- Payroll Management
- HIPAA compliance
Languages
English
Native language
Spanish
Upper Intermediate (B2)
B2
Timeline
Wedding Coordinator
Complete Weddings + Events
04.2024 - Current
Event and Lobby Bartender
Peace Center
10.2022 - 12.2025
Business Office Administrator
Clarity, Inc.
04.2022 - Current
Dining Room Manager
Logan's Roadhouse Restaurant
04.2021 - 05.2022
Bartender
Rueben's Parkway
05.2020 - 04.2021
Assistant Manager
Bad Daddy's Burger Bar
07.2018 - 05.2020
Assistant Manager
Rivera's
04.2017 - 03.2018
General Manager
Cin Cin Burger Bar
09.2016 - 04.2017
Restaurant General Manager
Crisp Hospitality Group
11.2004 - 08.2016
University of South Carolina
Public Relations/ Cognate in Spanish from Public Relations
08.1991 - 08.1995
Certification
- ServSafe
- ServSafe Re-Opening Guidance: COVID-19
- ServSafe Delivery: COVID-19 Precautions
- ServSafe Takeout: COVID-19 Precautions
- TIPS Certification
- SCEILS Certificate of Achievement for Bridges 101
- SCEILS Certificate of Achievement for Bridges 102
References
References available upon request.
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