Heather Greenlee
Casper,WY
Summary
I started working in the OTB profession almost 5 years ago. It has grown on me and have learned a lot in this industry. I have moved up to Assistant Manager with my work ability and knowledge. My job has always been as important to me as anything else and I put 100% into my work. Keeping a safe, clean facility is a priority as well.
Customer service is a #1 on my agenda. Keeping the customers happy and safe to ensure the best experience at any one place of my employment is a must for me. I stride to accomplish my goal of having the best costumer service in my facility of work and enjoy all the returning customers day to day.
Overview
6
6
years of professional experience
Work History
Assistant Manager
307 Horse Racing
09.2022 - Current
- Implemented staff training, enhancing product knowledge and improving customer service skills.
- Knowledge of UT.
- Money handling and making sure all numbers are correct in every aspect of the building.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed loyal and highly satisfied customer base with costumer service
- Assisted in interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Jackpot paperwork
- Machine maintenance
Lead Teller
Wyoming Downs
07.2018 - 09.2022
- Assisted in training new tellers to ensure a consistent level of excellent service.
- Monitored and verified suspicious activity of customers
- Liquor ordering, beer orders
- Maintained all operational aspects of the building
- Customer service, setting up new accounts
- Jackpot paperwork
- knowledge of UT
- Computer skills
- Money handling and making sure all numbers are correct in every aspect of the building.
- Machine maintenance
Bar Tender
Holiday Inn
03.2018 - 01.2022
- Obtained cash bank and stocked service bar to prepare for operation.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Maintained the bar, restaurant and room services at the same time, a lot of multitasking.
- Cash handling
- Clean up and shut down of bar and restaurant and prepare for the next day.
Medical Coding and Billing Specialist
Platte Valley Clinic
06.2019 - 12.2019
- Enhanced accuracy of medical coding by implementing a thorough review process and cross-checking system.
- Correctly coded and billed medical claims.
- Reviewed medical claims that were returned from insurance companies.
- Called insurance companies for correct billing.
- Researched and resolved medical record discrepancies.
- Monitored changes in coding regulations to provide recommendations for compliance.
- Followed up with medical staff regarding missing information in patient records.
Education
Medical Communications - Medical Billing, Coding, Transcriptioning
Weston Distance Learning
Fort Collins, CO04.2018
High School Diploma -
Albert M Lowry High School
Winnemucca, NV05.2004
Skills
- Money Handling
- Customer rapport
- Work Planning and Prioritization
- Team motivation
- Customer Relationship Management
- Teamwork and Collaboration
Timeline
Assistant Manager
307 Horse Racing
09.2022 - Current
Medical Coding and Billing Specialist
Platte Valley Clinic
06.2019 - 12.2019
Lead Teller
Wyoming Downs
07.2018 - 09.2022
Bar Tender
Holiday Inn
03.2018 - 01.2022
Medical Communications - Medical Billing, Coding, Transcriptioning
Weston Distance Learning
High School Diploma -
Albert M Lowry High School
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