Heather Greenwood
Salt Lake City,UT
Summary
Dynamic Customer Service Representative with a proven track record at Avis Budget Group, excelling in problem-solving and enhancing team productivity. Adept at upselling merchandise and delivering exceptional support, I thrive in fast-paced environments, ensuring customer satisfaction while maintaining a calm demeanor. Committed to continuous improvement and operational efficiency.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Cashier
The Good Earth Store
10.2025 - 01.2026
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Ticket Taker
Live Nation
06.2024 - 10.2025
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Reviewed tickets for authenticity and applicability to particular event.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Directed ticket holders to seats and facility locations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Representative
Avis Budget Group
10.2024 - 01.2025
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Cleaning Assistant
Unifi
11.2023 - 11.2024
- Handled equipment, chemicals, and materials properly and with caution.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Used time management and efficient cleaning methods to meet deadlines.
- Visually inspected area for overlooked aspects.
- Met established regulatory and organizational guidelines mandating cleanliness.
- Emptied trashcans and transported waste to collection areas.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Education
High School Diploma -
Grosse Pointe South
Grosse Pointe, MI06-1995
Skills
- Sales closing
- Report preparation
- Merchandise upselling
- Multitasking and organization
- Product knowledge
- Calm demeanor
- Retail sales customer service
- High-energy attitude
- Verbal and written communication
- Problem-solving
Timeline
Cashier
The Good Earth Store
10.2025 - 01.2026
Customer Service Representative
Avis Budget Group
10.2024 - 01.2025
Ticket Taker
Live Nation
06.2024 - 10.2025
Cleaning Assistant
Unifi
11.2023 - 11.2024
High School Diploma -
Grosse Pointe South