Heather Gregg
Blountville,TN
Summary
Proven track record in enhancing operational efficiency and customer satisfaction, notably at Blountville Auto Salvage. Skilled in office management and staff training, I excel in streamlining processes and fostering positive client relations. Achieved consistent top performer status by leveraging exceptional multitasking abilities and clear communication skills, significantly improving team productivity and service delivery. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Attentive and personable office management and customer service experiance bring five years of administrative support experience in various office environments, and 10 years in customer service. Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Assistant Office Manager
Blountville Auto Salvage
07.2018 - 05.2023
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Recorded expenses and maintained accounting records.
- Streamlined office procedures by implementing efficient filing systems and managing schedules.
- Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
- Provided exceptional customer service by responding promptly to inquiries from clients or stakeholders both in-person and via phone or email correspondence.
- Handled sensitive information with discretion by adhering to confidentiality protocols at all times.
- Managed accurate and fully compliant AP/AR operations by documenting expenses, reconciling accounts and correcting discrepancies.
- Collaborated closely with other departments in order to achieve shared goals efficiently.
- Managed employee payroll processing duties while also ensuring accurate calculation of benefits such as health insurance premiums or vacation days accrual.
- Implemented time-saving techniques to optimize administrative processes, increasing overall efficiency within the office.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Assisted in budget preparation and financial management, helping to reduce expenses while maintaining quality service levels.
- Organized company events and meetings, contributing to an engaging workplace culture that promoted collaboration among employees.
- Cultivated a professional atmosphere by maintaining open lines of communication among team members.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
Property Management Specialist
Hopkins Rentals Llc.
01.2020 - 04.2023
- Increased tenant satisfaction by promptly addressing maintenance issues and implementing property improvements.
- Monitored industry trends to stay informed about best practices in property management techniques.
- Ensured compliance with local regulations and laws, minimizing risk of legal disputes or fines.
- Conducted comprehensive applicant screenings to minimize risks associated with problematic tenants or lease violations.
- Streamlined rent collection process for timely payments and reduced late fees.
- Coordinated with legal counsel as necessary to enforce lease terms or initiate eviction proceedings when warranted.
- Implemented preventative maintenance programs to reduce future repair costs and extend the life of building systems.
- Improved overall property appeal through regular landscaping upkeep, exterior maintenance projects, and attractive curb presence enhancements.
- Developed strong relationships with tenants through clear communication, empathetic problem-solving, and attentive customer service.
- Resolved conflicts between tenants amicably using tactful communication skills and fair mediation practices.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Coordinated routine inspections to maintain safety standards, address potential hazards, and identify areas for improvement.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Kept properties in compliance with local, state, and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
Sub Contractor Courier
Bristol Herald Courier
11.2017 - 04.2020
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
- Consulted with customers to assess needs and propose optimal solutions.
- Established long-term relationships with clients, resulting in increased repeat business.
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- Collaborated with cross-functional teams to ensure seamless project execution and delivery.
- Reduced client complaints by implementing a more effective customer service strategy.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Contacted customers to confirm delivery details and locations.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
Sales Representative
Vector Marketing Company
06.2009 - 03.2011
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
Education
Certificate of Logistics - Logistics
TCAT Tennessee College of Applied Technology
Memphis, TN04.2017
No Degree - Political Science
North East State Community Colleges
Blountville, TN04.2013
General Studies
Sullivan East High School
Bristol, TN05.2004
Skills
Customer Service
Office Administration
Staff Training
Document Preparation
Customer Relations
Employee Training
Staff Management
Phone and Email Etiquette
Facility Management
Customer Service Management
Handling Complaints
Administration and Operations
Additional Information
Was laid off after 5 years as office management. Was Not fired or let go in any position I have held. James Hopkins was my boss at Blountville Auto Salvage and Hopkins rentals Llc. I also during that time flipped 1436 East Cedar street, Bristol Tn 37620 for a 100,000 increase in monetary value. At Bristol Herald Courier John, and Tony Slagle were over my Courier routes where I left for better job opertunity. If you have any other questions feel free to contact me.
Timeline
Property Management Specialist
Hopkins Rentals Llc.
01.2020 - 04.2023
Assistant Office Manager
Blountville Auto Salvage
07.2018 - 05.2023
Sub Contractor Courier
Bristol Herald Courier
11.2017 - 04.2020
Sales Representative
Vector Marketing Company
06.2009 - 03.2011
Certificate of Logistics - Logistics
TCAT Tennessee College of Applied Technology
No Degree - Political Science
North East State Community Colleges
General Studies
Sullivan East High School
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