Heather Griffin
Lebanon,MO
Summary
Versatile and results-oriented professional with a proven track record at Mama Bear Logistics, enhancing customer satisfaction and streamlining operations. Excels in relationship building and problem-solving, demonstrating exceptional verbal communication and organizational skills. Achieved notable efficiency improvements and maintained a steadfast commitment to safety and compliance.
Overview
10
10
years of professional experience
Work History
Owner
Mama Bear Logistics
07.2017 - 11.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Dropped and hooked trailers and changed configuration of equipment.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
- Continuously updated industry knowledge through participation in professional development opportunities such as training seminars or workshops.
- Reduced downtime due to mechanical issues by quickly identifying problems and coordinating repairs.
- Promoted a safe work environment by adhering to company policies and federal regulations governing commercial vehicle operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Maximized payload capacity while adhering to legal weight restrictions through careful selection of cargo assignments.
Caregiver
RedCo
02.2015 - 07.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Education
No Degree - Medical Office Assistant
Liberty University
Lynchburg, VAM.D. - Ayurveda Practitioner
Yogamu
Rishikesh India01-2025
High School Diploma -
Lighthouse Christian Academy
Lyon Station Pa06-2012
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Time management
- Problem-solving
- Dependable and responsible
- Multitasking and organization
Timeline
Owner
Mama Bear Logistics
07.2017 - 11.2024
Caregiver
RedCo
02.2015 - 07.2017
No Degree - Medical Office Assistant
Liberty University
M.D. - Ayurveda Practitioner
Yogamu
High School Diploma -
Lighthouse Christian Academy
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