Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Griffin

Manteno,IL

Summary

Results-driven professional with a strong background in ServiceTitan and the security and service industry. Over three years of hands-on experience with ServiceTitan and nine years of experience in security. Expertise in ServiceTitan administration, marketing, and fleet management. Committed to delivering exceptional customer service and improving organizational efficiency. Excited to leverage skills and knowledge in a new role while continuing to provide top-tier service.

Overview

10
10
years of professional experience
1
1
Certification

Work History

ServiceTitan CSR, Dispatch, Administrator, Marketing & Trainer

Goldy Locks, Inc.
01.2015 - Current
  • Responsible for all ServiceTitan setup, training, and implementation across the organization
  • Administered inventory management processes within ServiceTitan, ensuring proper tracking and updates of materials and tools
  • Trained new and existing employees on ServiceTitan functionalities, increasing company-wide efficiency
  • Handled customer service inquiries, providing high-level support and ensuring customer satisfaction
  • Developed workflows and strategies to optimize ServiceTitan for company needs, enhancing operational performance
  • Collaborated with multiple departments, including marketing and fleet management, to align ServiceTitan processes with business goals
  • Managed marketing campaigns to promote services, leading to a measurable increase in customer leads and retention
  • Assisted in digital marketing efforts, including social media outreach, email campaigns, and website content creation
  • Support team efforts in customer relationship management to maintain high service standards and customer engagement
  • Managed a fleet of vehicles, ensuring all maintenance, safety, and operational needs were met
  • Coordinated with drivers to ensure timely service delivery and compliance with company standards

SOFTWARE SALES

PAYROLLMATE
11.2014 - 09.2016
  • Utilized CRM software effectively for tracking leads, managing accounts, and analyzing sales data, leading to more efficient prospecting efforts.
  • Increased software sales by developing and implementing strategic sales plans and maintaining strong relationships with key clients.
  • Established a reputation for excellence by consistently meeting or exceeding individual targets and contributing towards the overall success of the company''s software sales efforts.
  • Managed sales pipelines efficiently by tracking progress using CRM software tools.
  • Utilized CRM software to track leads, manage appointments, and monitor sales progress.
  • Managed approximately 50-75 incoming calls, emails and per day from customers.'

Education

High School Diploma -

Lincoln-Way High School

Skills

  • ServiceTitan Setup & Administration
  • Inventory Management within ServiceTitan
  • Customer Service Excellence
  • Staff Training & Development
  • Marketing Campaigns & Digital Strategy
  • Fleet Management in Service Titan
  • Data Analysis & Reporting
  • Process Optimization
  • CRM software
  • Customer focus
  • Microsoft outlook
  • Microsoft Excel
  • Call center operations
  • Marketing

Certification

Certified ServiceTitan Administrator

Timeline

ServiceTitan CSR, Dispatch, Administrator, Marketing & Trainer

Goldy Locks, Inc.
01.2015 - Current

SOFTWARE SALES

PAYROLLMATE
11.2014 - 09.2016

High School Diploma -

Lincoln-Way High School

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Heather Griffin