Summary
Overview
Work History
Education
Skills
Timeline
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Heather Griffiths

Laconia,NH

Summary

Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.


Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar.

Overview

16
16
years of professional experience

Work History

Customer Service Cashier

Cumberland Farms
04.2022 - Current
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries and product selections, ensuring positive experiences.
  • Maintained accurate cash register balances throughout shifts.
  • Handled returns and exchanges in accordance with company policies.
  • Collaborated with team members to enhance service delivery and operational efficiency.
  • Demonstrated product knowledge to support customer decisions and upselling efforts.
  • Ensured cleanliness and organization of checkout area for optimal workflow.
  • Adapted quickly to high-pressure situations while maintaining professionalism in service delivery.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.

Bartender Shift Manager

Lakeview Tavern
04.2017 - 01.2022
  • Supervised daily operations, ensuring efficient workflow and high service standards.
  • Trained and mentored new staff on beverage preparation and customer service techniques.
  • Developed cocktail menus, enhancing customer experience and increasing repeat business.
  • Managed inventory levels, coordinating with suppliers to maintain stock availability.
  • Implemented quality control measures to ensure consistency in drink preparation.
  • Resolved customer complaints promptly, improving satisfaction and retention rates.
  • Monitored compliance with health and safety regulations to maintain a safe environment.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Consistently maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
  • Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
  • Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment''s reputation.
  • Polished glassware, bussed tables, and removed debris to keep customer areas clean.
  • Served high customer volumes during special events, nights, and weekends.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Server

Crazy Gringo
04.2014 - 09.2016
  • Provided exceptional customer service, ensuring timely order delivery and guest satisfaction.
  • Collaborated with kitchen staff to optimize food preparation and presentation efficiency.
  • Trained new servers on menu knowledge, service standards, and point-of-sale systems.
  • Managed cash register operations, accurately processing transactions and balancing daily sales.
  • Monitored dining area for cleanliness, promptly addressing any issues to maintain a welcoming environment.
  • Implemented upselling techniques that enhanced guest experience while increasing overall revenue.
  • Resolved guest complaints effectively, turning negative experiences into positive outcomes through attentive service.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Bartender

Uno Pizzeria & Grill
08.2009 - 03.2013
  • Crafted and served a diverse range of cocktails, ensuring high-quality beverage presentation.
  • Managed bar inventory, tracking supplies and minimizing waste through effective ordering practices.
  • Trained and mentored junior bartenders in service techniques and cocktail preparation standards.
  • Implemented customer engagement strategies to enhance guest experience and satisfaction during peak hours.
  • Collaborated with kitchen staff to coordinate timely delivery of food orders alongside beverages.
  • Developed innovative drink specials based on seasonal ingredients, increasing customer interest and sales.
  • Ensured compliance with health and safety regulations, maintaining clean workstations and safe serving practices.
  • Resolved customer complaints promptly, demonstrating strong problem-solving skills while maintaining professionalism.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Served high customer volumes during special events, nights, and weekends.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Education

Associate Degree in Business - Accounting And Finance

Penn Foster Career School
Scranton, PA
06-2003

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Cash register operation
  • Customer complaint resolution
  • Guest services
  • Product knowledge
  • Customer focus
  • Payment processing
  • Customer inquiries
  • POS system operation
  • Inventory management
  • Up-selling techniques
  • Time management
  • Adaptability and flexibility
  • Phone etiquette
  • Cultural awareness
  • Calm demeanor

Timeline

Customer Service Cashier

Cumberland Farms
04.2022 - Current

Bartender Shift Manager

Lakeview Tavern
04.2017 - 01.2022

Server

Crazy Gringo
04.2014 - 09.2016

Bartender

Uno Pizzeria & Grill
08.2009 - 03.2013

Associate Degree in Business - Accounting And Finance

Penn Foster Career School

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Heather Griffiths