Summary
Overview
Work History
Education
Skills
Timeline
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Heather Grimm

Customer Service
Saylorsburgh,PA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Customer Service

Ss Speedways
Stroudsburg , PA
01.2019 - 10.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Opening/ closing of the company ordering inventory.
  • Local store marketing
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Regularly exceeded daily sales and product add-on quotas.

Customer Service Representative

TBC Installs
Macungie, PA
01.2017 - 11.2019
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Educated customers on promotions to enhance sales.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Associate Manager

Perkins Restaurant And Bakery
Bethlehem, PA
03.2008 - 02.2017
  • Mentored and supported over 30 plus employees to create strong workplace culture.
  • Hiring / training
  • Familiar with corporate and franchise
  • Local store marketing
  • Baking, cooking, hospitality, customer service
  • Food cost inventory
  • Work with p&l's labor cost
  • Opening closing/ maintain cah flow
  • Made schedules and determined who was best for what position
  • Coached team on effective upselling and cross-selling methods.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Promoted to Assistant Manager after only 3 months with company.
  • Also was a food and beverage manager of the back of the house. By helping my cooks out.

Education

High School Diploma -

Pleasant Valley High School
Brodheadsville, PA
06.2007

Some College (No Degree) - Hotel/restaurant Management

Northampton Community College
Bethlehem, PA

Skills

  • Customer service standards
  • Works well under pressure
  • Multitasking
  • I like alot of responsibility
  • Adaptable
  • Guest Services Agent training
  • Quality of service and data routing
  • Familiar with computer programs
  • Superior customer service
  • Customer service understanding
  • Customer Service Management
  • Customer service experience
  • High-quality customer service
  • Customer Service and Communication Skills
  • Guest services management
  • Hospitality and service industry background

Timeline

Customer Service

Ss Speedways
01.2019 - 10.2020

Customer Service Representative

TBC Installs
01.2017 - 11.2019

Associate Manager

Perkins Restaurant And Bakery
03.2008 - 02.2017

High School Diploma -

Pleasant Valley High School

Some College (No Degree) - Hotel/restaurant Management

Northampton Community College

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Heather GrimmCustomer Service