HEATHER GROSS
Charlotte Hall,MD
Summary
Driven business Entrepreneur with present launching and managing successful ventures. Known for strategic planning, financial acumen, and innovative thinking. Strong focus on team collaboration and achieving results. Adaptable and reliable, excelling in diverse and dynamic environments. Skilled in market analysis, project management, and stakeholder engagement & responsibility. Facility Security Officer oversight and Management.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Entrepreneur/Small Business Owner
Heatherly Hair
01.2001 - Current
- Company Overview: Entrepreneur/Small Business Owner/MD State Licensee: Certifications
- Constructing and maintaining a high level diverse network of 100+ clientele providing excellent customer care services
- Providing ongoing clerical responsibilities such as and not limited to: knowledge of general business practices specific for business situations and career goals
- Effectively communicate in small work groups while providing team leadership
- Implementing Entrepreneurship skill sets to achieve high levels of creativity
- Entrepreneur/Small Business Owner/MD State Licensee: Certifications
Special Police Officer
Special Police/The Wharf of District of Columbia
12.2023 - 12.2023
- Enhanced public safety by conducting regular patrols and surveillance of assigned areas.
- Ensured accurate incident reporting by maintaining detailed logs of daily activities, observations, and interactions with the public or other law enforcement personnel.
- Conducted thorough property inspections, identifying potential security vulnerabilities and recommending appropriate preventative measures.
- Participated in ongoing training programs, continuously enhancing knowledge of law enforcement techniques and best practices.
- Detected potential security threats through diligent observation and proactive problem-solving skills.
- Increased public trust in Special Police Officers through professional conduct and adherence to department policies and procedures.
Lead Elementary Instructional Teacher, Hybrid IA
U.S Department of Education
09.2019 - 04.2023
- Built, maintained, and strengthened positive relationships with students, parents
- Collaborated with staff and upper management to drive team success
- Planned and implemented lessons using various teaching strategies to meet diverse student needs
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension
- Met with administrators and department team members to work on curriculum planning and assessment methods
- Served on various school committees focused on curriculum development and aligning instructional practices with state standards.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
Administrative Assistant, Lead Business Travel Representative, Personnel Coordinator, Defense Contractor
Facchina Global Services
10.2009 - 04.2012
- Executive experience providing support to senior Executive government team associates, including Chief Financial Officer, (CFO), Chief Operating Manager (COO), & Chief Executive Officer (CEO)
- Enhanced customer satisfaction ratings, researching travel options, negotiating rates, presenting best deals, and resolving office issues efficiently
- Audited internal traveler documents for compliance with travel regulations, as well as, mitigated financial discrepancies, working closely with the financial staff to reconcile high level expenditures
- Reviewed and Upheld Government Security policies, Defense OCONUS authorizations, vouchers, and supporting documents to ensure compliance with the JTR, local and Army travel policies and regulations
- Works Defense OCONUS Travel System (OTR) and the Government Travel Charge Card (GTCC) to support the International Travel Administrator with the coordination and implementation of (JTR) Joint Travel Regulation supporting the (FGS) Staff program and Finance Department to ensure safety for the entire FGS Staff
- Calculated Financial reporting for Accountant Team providing accurate and timely
Education
High School -
McDonough High School
01.1996
Skills
- Business Leadership
- Team Leadership
- Headquarter Leadership
- Administration
- Data Entry
- Effective Communication
- Business Administration
- Receptionist Skills
- Customer relations
- Security & Surveillance Oversight
Accomplishments
- Collaborated with Special Ops team of 20 Special Police Representatives in the development & purpose of Securing The District of Columbia Region of The Wharf.
Hobbies and Interests
- Creating Writing
- Journaling
- Wedding Planning/Photography
- Interior Design
- Traveling
- Teaching
Affiliations
- Metropolitan Police Department
- The Wharf of District of Colombia
- Catherine Foundation
- Billy Graham Association
Certification
- Certification of Cosmetology
- Ulta Salon Certification
Languages
English
Professional Working
Timeline
Special Police Officer
Special Police/The Wharf of District of Columbia
12.2023 - 12.2023
Lead Elementary Instructional Teacher, Hybrid IA
U.S Department of Education
09.2019 - 04.2023
Administrative Assistant, Lead Business Travel Representative, Personnel Coordinator, Defense Contractor
Facchina Global Services
10.2009 - 04.2012
Entrepreneur/Small Business Owner
Heatherly Hair
01.2001 - Current
High School -
McDonough High School