Heather Gross
Thomas,WV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
LPN Field Nurse
Cortland Acres Nursing Home
Thomas , WV
12.2024 - Current
- Conducted patient assessments and monitored vital signs regularly.
- Collaborated with healthcare team to develop personalized care plans.
- Educated patients and families on health management and wellness practices.
- Documented patient progress and maintained accurate health records.
- Assisted with daily living activities to enhance patient comfort and dignity.
- Provided emotional support and companionship to residents in need.
- Ensured compliance with safety standards and infection control protocols.
- Monitored vital signs such as temperature, pulse rate, blood pressure, respiration rate, oxygen saturation levels.
- Controlled infection through proper hand hygiene practices before and after contact with a patient.
- Assessed and evaluated patient needs, developed and implemented nursing care plans, and monitored progress.
- Identified potential risk factors for acute illness or injury in the field setting and provided appropriate interventions.
- Maintained accurate documentation of patient records using electronic medical record systems.
- Maintained accurate patient charts and documented vitals, medical histories, medications and changes in health, including reactions to medications and treatment.
- Advocated for patients, ensuring needs were met in accordance with personal beliefs and preferences.
- Provided direct patient care including wound management, medication administration, IV therapy, assessments, and treatments.
- Performed physical examinations to assess the health of patients in the field setting.
- Educated and counseled patients and caregivers on medication usage, disease management and diagnoses.
- Managed emergency situations by providing basic life support measures when necessary.
- Administered prescribed medications following established protocols while monitoring for adverse reactions or side effects.
Cashier
Mt. Top Convience
Thomas, West Virginia
05.2007 - Current
- Processed customer transactions accurately and efficiently at local convenience store.
- Managed cash register and balanced daily cash drawer for accuracy.
- Assisted customers with product inquiries and provided excellent service.
- Stocked shelves and organized merchandise to ensure store presentation.
- Maintained cleanliness of checkout area and store environment for safety.
- Collaborated with team members to enhance customer shopping experience.
- Handled returns and exchanges following store policies and procedures.
- Trained new cashiers on register operations and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
LPN Charge Nurse
Cortland Acres Nursing Home
Thomas , WV
02.2015 - 10.2021
- Supervised nursing staff and delegated patient care responsibilities.
- Coordinated patient admissions, discharges, and transfers efficiently.
- Administered medications and monitored patients for adverse reactions.
- Conducted patient assessments and documented vital signs accurately.
- Collaborated with physicians to develop and implement care plans.
- Trained new nurses on protocols and best practices in patient care.
- Ensured compliance with health regulations and safety standards consistently.
- Facilitated communication between patients, families, and healthcare team members.
- Administered medications in accordance with policies and legal limitations.
CNA
Cortland Acres Nursing Home
Thomas , WV
02.2008 - 06.2008
- Maintained a clean and safe environment for patients in compliance with health standards.
- Monitored vital signs and reported changes to the healthcare team promptly.
- Supported mobility by assisting patients with transfers and ambulation activities.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
Education
LPN - Nursing
Randolph County Vocational Center
Elkins, WV02-2015
High School Diploma -
Tucker County High School
Hambleton, WV05-2007
Some College (No Degree) - General Studies
Garrett College
Deep Creek, MD Skills
- Medication administration
- Infection control
- Electronic documentation
- Patient advocacy
- Emergency response
- Vital signs monitoring
- Conflict resolution
- Emotional support provision
- Time management
- Training and mentoring
- Effective communication
- Critical thinking
- Catheter care
- Wound management
- Customer service
- Cash handling
- Intuit quickbooks
- QuickBooks pro
- QuickBooks experience
- Attention to detail
- Microsoft Word
- Maintain inventory
- Restocking inventory
- Sorting inventory
- Payroll preparation
- Payroll processing
Certification
- LPN
- CPR Certified
- Alzheimer's training
- Food Handlers Card
Affiliations
- Volunteer for the Thomas Community Center Donation Pantry
- Secretary for the Fraternal Order of Eagles 936
Timeline
LPN Field Nurse
Cortland Acres Nursing Home
12.2024 - Current
LPN Charge Nurse
Cortland Acres Nursing Home
02.2015 - 10.2021
CNA
Cortland Acres Nursing Home
02.2008 - 06.2008
Cashier
Mt. Top Convience
05.2007 - Current
LPN - Nursing
Randolph County Vocational Center
High School Diploma -
Tucker County High School
Some College (No Degree) - General Studies
Garrett College