Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Grubbs

Adams,NY

Summary

Leveraging extensive experience in patient care and team management, notably with CDPAP Anchor Homecare, I excel in providing compassionate care and emotional support alongside proficient medical monitoring. My leadership in streamlining operations and enhancing patient satisfaction has fostered significant improvements in care delivery. Expert in infection control and patient documentation, I am committed to elevating healthcare standards through empathy and clinical excellence.

Overview

26
26
years of professional experience

Work History

PCA

CDPAP Anchor Homecare
04.2022 - Current
  • Provided emotional support and companionship to patients, enhancing mental well-being.
  • Communicated effectively with healthcare team to relay patient needs and changes in condition.
  • Employed gait belts to safely assist patients with mobility, preventing falls and injuries.
  • Utilized blood pressure monitors to regularly check and maintain patient vitals.
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Administered medications as prescribed, preventing adverse reactions or complications.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Maintained clean and safe environment to promote patient safety and comfort.

Assistant Manager

Dollar General
10.2022 - 05.2023
  • Developed contingency plans with team to address potential disruptions.
  • Identified inefficiencies to propose actionable improvements for overall workflow.
  • Addressed service gaps with targeted initiatives to exceed customer expectations.
  • Established open lines of communication with team for feedback and suggestions.
  • Cultivated cohesive team environment by providing clear direction and support.
  • Led training initiatives, enhancing employee skills and confidence.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

PCA

Western NY of Independent Living
10.2019 - 09.2021
  • Provided emotional support and companionship to patients, enhancing mental well-being.
  • Communicated effectively with healthcare team to relay patient needs and changes in condition.
  • Employed gait belts to safely assist patients with mobility, preventing falls and injuries.
  • Utilized blood pressure monitors to regularly check and maintain patient vitals.
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Administered medications as prescribed, preventing adverse reactions or complications.
  • Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
  • Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved one.
  • Performed wound care and dressing changes, facilitating timely healing and recovery.
  • Collected and transported specimens to prepare for lab testing.
  • Supported the physical therapy process by guiding patients through prescribed exercises under therapist supervision.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.

Temp Worker

Cortech
02.2019 - 11.2019

This was a temporary job during covid.

I did temperature checks, and ask various questions, to factory workers before they were allowed to enter their work environment.

CNA

Samaritan Medical Center Services
01.2010 - 07.2018
  • Communicated effectively with healthcare team to coordinate patient care plans.
  • Employed infection control protocols to maintain sterile environment.
  • Operated electronic health records system to update patient information accurately.
  • Supported mobility exercises to enhance patient physical well-being.
  • Monitored vital signs and reported significant changes to nursing staff.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Supported needs of Number+ residents under long-term care.
  • Transported patients between rooms and appointments or testing locations.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Delivered high-quality care to Type patients in hospital facility.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

CNA

Mercy of Northern NY
10.1998 - 12.2009
  • Monitored vital signs and reported significant changes to nursing staff.
  • Employed infection control protocols to maintain sterile environment.
  • Supported mobility exercises to enhance patient physical well-being.
  • Operated electronic health records system to update patient information accurately.
  • Communicated effectively with healthcare team to coordinate patient care plans.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Supported needs of Number+ residents under long-term care.
  • Transported patients between rooms and appointments or testing locations.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Delivered high-quality care to Type patients in hospital facility.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Manager/Photographer

Walmart Portrait Studio
02.2005 - 09.2007
  • Spearheaded creative direction for photoshoots, resulting in unique visual narratives that aligned with client goals.
  • Streamlined photography workflow, resulting in increased efficiency and faster turnaround times.
  • Delivered exceptional customer service throughout all stages of project execution, fostering long-lasting professional relationships.
  • Provided constructive feedback during post-production processes, refining images to meet client specifications.
  • Developed strong relationships with clients, leading to a high rate of repeat business and referrals.
  • Enhanced client satisfaction by consistently delivering high-quality photographs for various projects.
  • Managed multiple simultaneous projects, ensuring timely delivery and meeting client expectations.
  • Increased revenue by upselling additional services such as photo editing and retouching.
  • Organized and maintained a well-equipped photography studio, optimizing productivity and minimizing downtime.
  • Took photos from different angles and perspectives to capture perfect images.
  • Photographed high-quality images for various print and digital projects.
  • Offered image proofs to help clients choose best photos from shoot.
  • Selected and set up appropriate props, backdrops, and lighting.

Education

Associate Of Science - Science

University of Phoenix
Tempe, AZ
01.2011

Diploma - Science

South Jefferson Central
Adams, NY
06.1993

Skills

  • Personal hygiene assistance
  • Behavioral management
  • Emotional support
  • Dementia care
  • Compassionate care
  • Vital signs monitoring
  • HIPAA compliance
  • Emergency response
  • Meal preparation
  • Infection control
  • End-of-life care
  • Continuing education
  • Diabetes management
  • Nutrition monitoring
  • Medical terminology
  • Transfer techniques
  • Cultural sensitivity
  • Seizure precautions
  • Daily living assistance
  • Safety awareness
  • Medication reminders
  • Patient documentation
  • Mobility support
  • Client advocacy
  • Family support
  • Adaptive equipment knowledge
  • Care plan implementation
  • Physical therapy assistance
  • Oxygen therapy
  • Range of motion exercises
  • Rehabilitation support
  • Feeding assistance
  • Patient observation
  • Mobility assistance
  • Adaptable
  • Patient positioning
  • Patient services
  • Infection control standards
  • Wound care
  • Infection prevention
  • Healthy meal preparation
  • Qualified in patient transport
  • Professional bedside manner
  • Catheter care
  • Corrective action planning
  • Sterilization techniques
  • Blood glucose monitoring
  • Specimen collection
  • Clinical training
  • Hospice and palliative care
  • Data collection
  • Patient education
  • Medical equipment operation
  • Information protection
  • Mobility assistance aptitude
  • Team collaboration
  • High level of autonomy
  • Active listening
  • Acute care
  • Safety protocols
  • Patient advocacy
  • Health monitoring
  • Physical therapy support
  • Monitoring patient conditions
  • Healthcare expertise
  • Vitals documentation
  • Basic nursing care
  • Restocking supplies
  • Patient hygiene management
  • Feeding assistance specialist
  • Acute and rehabilitative care
  • Body mechanics knowledge
  • Bed preparation
  • Patient assistance
  • Calm under stress
  • Time management
  • Care monitoring
  • Empathy and compassionate care
  • Patient-focused care
  • Personal care aide (PCA)
  • Patient relations
  • Patient care
  • Attention to detail
  • Direct patient care
  • Light housekeeping
  • Patient relationship building
  • Patient safety management
  • Room cleaning and restocking
  • Heavy lifting
  • Companionship and emotional support
  • Behavior redirection
  • Recording vital signs
  • Support services
  • Family communication
  • Documenting behaviors

Timeline

Assistant Manager

Dollar General
10.2022 - 05.2023

PCA

CDPAP Anchor Homecare
04.2022 - Current

PCA

Western NY of Independent Living
10.2019 - 09.2021

Temp Worker

Cortech
02.2019 - 11.2019

CNA

Samaritan Medical Center Services
01.2010 - 07.2018

Manager/Photographer

Walmart Portrait Studio
02.2005 - 09.2007

CNA

Mercy of Northern NY
10.1998 - 12.2009

Associate Of Science - Science

University of Phoenix

Diploma - Science

South Jefferson Central
Heather Grubbs