Heather Gruenberger
Central Point,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Data Entry Specialist
Lithia
11.2023 - Current
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Increased productivity through effective multitasking, prioritizing diverse workloads according to deadlines.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
Medical Receptionist
Complete Care
06.2023 - 10.2023
- Greeted new and established patients, identified purpose of visit and directed them to specific service according to their needs
- Create new patient charts
- Managed insurance and cash accounts, including disbursed funds while keeping accurate records of collections and disbursements
- Capacity to maintain confidentiality, work independently and with a team in support of the department
- Handling scheduling and rescheduling accurately for six different providers
- Managing incoming and outgoing calls 50+ patients per day
- Preside over medical records, and correspondence files while transferring correspondence/medical records by mail, email, and fax.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Office Manager
Ramsay Signs
01.2022 - 06.2023
- Oversee and support all administrative duties in office and ensure that the office is operating smoothly
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Manage office supplies inventory and place orders as necessary
- Receive and sort incoming mail and deliveries and manage outgoing mail
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Develop office policies and procedures, and ensure they are implemented appropriately
- Assist with office layout planning and office moves, and with managing and maintaining IT infrastructure
- Identify opportunities for process and office management improvements, and design and implement new systems
- Provide other administrative support as necessary, maintaining calendars, doing research, and creating reports
- Billed customers for products and or services
- Generated accounts payable reports, so timely payments can be made to vendors
- Checked invoices for discrepancies in price, quantity and items
- Issued 30+ monthly statements, keep customers files updated with current invoices, bills and contact information.
Land Surveyor Technician
Ambit Consulting
12.2017 - 06.2021
- Using special equipment to conduct measurements and evaluations of sites for public, government and private property, including developing land survey reports and performing calculations of measurements and evaluations
- Set up precise measurement and control equipment.
- Fostered positive relationships with clients by addressing questions or concerns regarding their land survey needs promptly and professionally.
- Streamlined communication between surveyors and engineers through use of clear and concise field notes.
- Collaborated with other departments to ensure seamless integration of survey data into overall design plans.
- Streamlined communication between surveyors and engineers through the use of clear and concise field notes.
Dental/Front Office Assistant
Smiles On Southern
01.2015 - 06.2017
- Deliver effective customer service and administrative support in a busy dental practice, handling 50+ customer intake daily
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained professional and welcoming environment for clients, contributing to overall positive experience.
- Perform all bookkeeping functions, such as credit and collections, preparing and sending financial statements/bills, and maintaining financial records
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Maintain strong work ethic with a total commitment to success each and every day
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
Education
ADVANCED FORESTRY VOCATIONAL CERTIFICATION - Forestry Management
SCHENCK JOB CORPS
Pisgah Forest, NC02.2016
ACCOUNTING SPECIALIST - Accounting And Business Management
TONGUE POINT JOB CORPS
Astoria, OR04.2015
DENTAL ASSISTING VOCATIONAL CERTIFICATION - Dental Assisting
TONGUE POINT JOB CORPS
Astoria, OR01.2015
CAREGIVING VOCATIONAL CERTIFICATE - Caregiving
TONGUE POINT JOB CORPS
Astoria, OR04.2014
CRATER HIGH SCHOOL DIPLOMA - Business
Crater School Of Business Innovation And Science
Central Point, OR06.2010
Skills
- Customer Service
- Proficient in Microsoft office applications
- Multi-line Phone Systems
- Accuracy, Attention to Detail
- Data collection, entry, processing
- Possess strong work ethic
- Quality Control
- High level of professionalism
- Office Management
- Phone Etiquette
- Records Management
Certification
- BCBS CPR certification
- First Aid certification
- HIV/Aids blood borne pathogens
- Dental Assistant
- Wildland Firefighting
Timeline
Data Entry Specialist
Lithia
11.2023 - Current
Medical Receptionist
Complete Care
06.2023 - 10.2023
Office Manager
Ramsay Signs
01.2022 - 06.2023
Land Surveyor Technician
Ambit Consulting
12.2017 - 06.2021
Dental/Front Office Assistant
Smiles On Southern
01.2015 - 06.2017
ADVANCED FORESTRY VOCATIONAL CERTIFICATION - Forestry Management
SCHENCK JOB CORPS
ACCOUNTING SPECIALIST - Accounting And Business Management
TONGUE POINT JOB CORPS
DENTAL ASSISTING VOCATIONAL CERTIFICATION - Dental Assisting
TONGUE POINT JOB CORPS
CAREGIVING VOCATIONAL CERTIFICATE - Caregiving
TONGUE POINT JOB CORPS
CRATER HIGH SCHOOL DIPLOMA - Business
Crater School Of Business Innovation And Science
- BCBS CPR certification
- First Aid certification
- HIV/Aids blood borne pathogens
- Dental Assistant
- Wildland Firefighting
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