Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Heather Guerreiro

Parker,CO

Summary

Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.

Overview

19
19
years of professional experience

Work History

Patient Service Representative

Parker Pediatric & Adolescents, P.C.
Parker, CO
02.2024 - Current
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
  • Processed insurance verifications and authorizations to ensure coverage of services.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Scheduled patient appointments and procedures.
  • Referred patients to appropriate professionals and services.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Assisted with the completion of medical forms and records.
  • Verified demographics and insurance information to register patients in computer system.

Shift Supervisor

Starbucks
Denver, CO
06.2006 - 01.2024
  • Observed and monitored utilization of equipment.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Planned and developed new operation processes to innovate and stay competitive.
  • Collaborated with management to plan special events or promotions.
  • Resolved customer complaints and reported issues to senior management.
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Monitored staff performance to ensure quality standards were met.
  • Delegated tasks to employees and monitored activities and task completion.

Education

High School Diploma -

Chaparral High School
Parker, CO
05-2005

Skills

  • Medical filing
  • Recording histories
  • Document filing
  • Check-in coordination
  • Patient greeting
  • Appointment confirmation
  • Insurance verifying
  • Queue management
  • Phone etiquette
  • Appointment reminders
  • Directing callers
  • Reception management
  • Data entry proficiency
  • Scheduling appointments
  • HIPAA compliance
  • Customer service
  • Payment collection

References

References available upon request.

Timeline

Patient Service Representative

Parker Pediatric & Adolescents, P.C.
02.2024 - Current

Shift Supervisor

Starbucks
06.2006 - 01.2024

High School Diploma -

Chaparral High School

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Heather Guerreiro