Heather Guffey
Rossville,GA
Summary
Dynamic boutique owner with a proven track record at Bella Vida Boutique, excelling in client relationship building and sales strategy development. Enhanced customer satisfaction through effective communication and upselling techniques, contributing to significant sales growth. Skilled in staff training and fostering a positive service culture, driving repeat business and loyalty.
Overview
18
18
years of professional experience
Work History
Boutique Owner
Bella Vida Boutique
03.2013 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Nice Cars LLC
05.2007 - 09.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Diploma -
Ridgeland High School
Rossville, GA05.2001
Skills
- Staff training and supervision
- Business growth strategies
- Client relationship building
- Sales strategy development
- Event planning and execution
- Marketing and promotions
- Networking and collaboration
- Competitor analysis
- Business development
- Fashion trend forecasting
- Budgeting and financial planning
- Product sourcing and purchasing
- Customer retention techniques
- Small business operations
- Verbal and written communication
- Relationship building
- Customer relations
Timeline
Boutique Owner
Bella Vida Boutique
03.2013 - Current
Customer Service Representative
Nice Cars LLC
05.2007 - 09.2008
Diploma -
Ridgeland High School
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