Summary
Overview
Work History
Education
Skills
Timeline
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Heather Guggenheimer

South Charleston

Summary

Seasoned operations leader with a proven track record at Marshalls and Victoria's Secret & PINK, specializing in operational excellence and team leadership. Achieved significant business growth through strategic planning and data-driven decision-making. Excelled in customer service, enhancing satisfaction and loyalty, while fostering a culture of high performance and continuous development.

Experienced with operational management, process optimization, and team leadership. Utilizes strategic planning and resource allocation to drive efficiency and growth. Track record of implementing successful initiatives and fostering collaborative work environment.

Overview

15
15
years of professional experience

Work History

ASM of Operations

Marshalls
09.2019 - Current
  • Collaborated with executive leadership on strategic planning initiatives to drive business growth.
  • Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
  • Improved overall productivity with the introduction of innovative process improvement initiatives.
  • Consistent in Door To Floor Processes to ensure that customers experienced the best availability of merchandise experience.
  • Assisted Assistant Managers of Merchandising in floor moves as well as continuous replenishment and recovery of selling floor.
  • Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
  • Drove Loyalty Initiatives on the Front End as well as the Selling Floor.
  • Facilitated change management efforts, guiding teams through periods of transition and growth.
  • Developed comprehensive training programs for staff, enhancing team performance and skill sets.
  • Built a high-performance culture by recruiting top talent and promoting professional development opportunities for staff members.
  • Effectively managed payroll as well as improved the customer experience by scheduling the right team members at the right time.

Store Manager

Victoria's Secret & PINK
03.2010 - 09.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed store Payroll controls. Our store was a test store for a Pilot in Payroll allocations that became a new standard for stores within our Volume Band.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback. Inclusive of writing Performance Appraisals for support managers and elevated associates. Also partnered with support managers when writing appraisals for their direct reports.
  • Rotated merchandise and displays to feature new products and promotions. This was accomplished through Merchandise Flow standards as well as Brand Guide initiatives.
  • Recruited, hired, and trained both Seasonal and Core personnel, working to establish a strong internal bench for succession planning.

Education

No Degree - Business Management

Gwinnett Technical College
Lawrenceville, GA

No Degree - Core College Classes

Florida Community College At Jacksonville
Jacksonville, FL

Skills

  • Operational excellence
  • Business analysis
  • Safety management
  • Payroll administration and timekeeping
  • Team leadership
  • Customer service
  • Strategic planning
  • Employee development

Timeline

ASM of Operations

Marshalls
09.2019 - Current

Store Manager

Victoria's Secret & PINK
03.2010 - 09.2019

No Degree - Business Management

Gwinnett Technical College

No Degree - Core College Classes

Florida Community College At Jacksonville

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Heather Guggenheimer