Heather Gurley
Blountville,TN
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
20
20
years of professional experience
Work History
Administrative Manager
Lemar, LLC
Blountville, TN
08.2016 - Current
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Researched potential vendors to identify cost savings opportunities related to office supplies or services.
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Prepared regular progress reports to track budget expenditures, workflow, and performance metrics.
- Pitched in to help with office tasks during busy periods and staff absences.
- Organized meetings between executives and outside vendors or clients.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Reviewed contracts prior to signing them in order to protect the interests of the organization.
- Coordinated with executive staff to ensure deadlines were met in a timely manner.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
- Identified and solved problems to enhance management and business direction.
- Monitored department budgets by tracking expenses against allocated funds.
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
- Monitored office supplies to replenish needed inventory before depletion.
- Monitored office inventory to maintain supply levels.
- Organized and maintained documents, files and records.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated with others to discuss new opportunities.
- Understood and followed oral and written directions.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Owner
Healthy Effects Therapeutic Massage
Blountville, TN
03.2006 - 08.2016
- Mentored and trained new hires on sales techniques and customer service procedures.
- Developed strategic plans to increase profitability and efficiency.
- Prepared staff work schedules and assigned team members to specific duties.
- Resolved issues quickly through meticulous research and quick decision-making.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Analyzed financial statements and trends to manage cash flow and make business decisions.
- Delegated work to staff, setting priorities and goals.
- Set pricing structures according to market analytics and emerging trends.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Conferred with customers to understand needs and finalize purchase orders.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Hosted special events to boost brand awareness and increase community engagement.
- Ensured compliance with local, state, and federal regulations.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Determined pricing for products or services based on costs and competition.
- Kept records for production, inventory, income, and expenses.
- Interviewed, trained and supervised employees.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided direction and guidance to employees.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Maintained relationships with existing clients by providing superior customer service.
- Monitored performance of personnel against goals set forth by the company.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
Medical Laboratory Technician
Holston Medical Group
Kingsport, TN
01.2004 - 02.2006
- Supervised or instructed new technicians on laboratory protocols.
- Recorded test or medical data for reports using narratives, charts or graphs.
- Used microscope to examine cells stained with dye to identify anomalies.
- Tested raw materials to determine quality and characteristics of substance.
- Monitored standardized clinical laboratory tests and procedures appropriate to blood banking.
- Used appropriate collection and processing procedures to avoid inadequate specimens and promote reliability of blood products.
- Performed quality control tests on laboratory equipment and supplies to ensure accuracy of results.
- Analyzed results of tests for conformity to specifications.
- Conducted analysis using microscope or test equipment to detect diseases or irregularities.
- Performed routine maintenance and troubleshooting on laboratory instruments.
- Collaborated with other healthcare professionals when needed to provide optimal patient care.
- Monitored inventory levels of chemicals and reagents necessary for accurate testing processes.
- Collected blood or tissue samples from patients for lab work.
- Followed laboratory guidelines for handling biological specimens.
- Evaluated and processed biological specimens to support accurate and appropriate testing procedures.
- Followed standard precautions using personal protective equipment as required.
- Analyzed test results for accuracy and prepared reports for physicians.
- Properly documented all variables relative to specimen processing.
- Inoculated bacteriological material with test organisms.
- Prepared standard solutions to combine with samples according to formulas or procedures.
- Obtained serum or viral swab samples for analysis.
- Participated in continuing education activities such as seminars or workshops related to medical technology advancements.
- Verified patient information and collected specimens according to established protocols.
- Validated laboratory test processes for completeness and safety.
- Recorded all test results accurately into the laboratory computer system.
- Operated equipment to analyze bodily fluids for anomalies.
- Cleaned and sterilized lab area, tools and equipment.
- Maintained a safe working environment by following safety guidelines and regulations set forth by the organization.
- Combined reagents with samples following standardized experimental processes.
- Ensured compliance with applicable regulatory standards such as CLIA.
- Maintained patient, specimen and tracking data using laboratory computer system.
- Conducted microscopic examinations of body fluids such as urine or blood samples.
- Maintained clean and fully operational laboratory equipment.
- Assisted with the training of new personnel in laboratory techniques and procedures.
- Coordinated prioritization, receipt and delivery of laboratory specimens.
- Performed quality control procedures to validate test results according to established standards.
- Processed specimens using automated analyzers according to standard operating procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Associate of Applied Science - Medical Laboratory Technology
Northeast State Community College
Blountville, TN12-2003
High School Diploma -
Tennessee High School
Bristol, TN06-1999
Bachelor of Science - Interdisciplinary Studies
East Tennessee State University
Johnson City, TNSkills
- Quickbooks
- Recordkeeping and Reporting
- Payroll and Budgeting
- Bookkeeping
Affiliations
- Team member of Feeding 5000 Ministry working to provide food and supplies to children in the community.
Timeline
Administrative Manager
Lemar, LLC
08.2016 - Current
Owner
Healthy Effects Therapeutic Massage
03.2006 - 08.2016
Medical Laboratory Technician
Holston Medical Group
01.2004 - 02.2006
Associate of Applied Science - Medical Laboratory Technology
Northeast State Community College
High School Diploma -
Tennessee High School
Bachelor of Science - Interdisciplinary Studies
East Tennessee State University
Similar Profiles
Dr. Clovis Shane LeMarDr. Clovis Shane LeMar
President & Owner at Shane LeMar Entertainment & Productions LLCPresident & Owner at Shane LeMar Entertainment & Productions LLC
Dessary KuhnDessary Kuhn
General Manager at United Lemar (El Pollo Loco)General Manager at United Lemar (El Pollo Loco)
Inder KumarInder Kumar
Spray Painter at Lemar Industry SRLSpray Painter at Lemar Industry SRL