Heather Verastegui
Abilene,TX
Summary
Dynamic and goal-oriented professional with a proven track record at Home Depot, excelling in customer service and teamwork. Recognized for enhancing customer satisfaction through effective problem-solving and exceptional communication skills. Adept at cash handling and maintaining organized displays, contributing to a positive shopping experience and achieving sales targets. Working with patients for insurance information and entering into the system.
Overview
6
6
years of professional experience
Work History
Sales Associate
Home Depot
05.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized sales floor displays to promote merchandise effectively.
- Processed transactions accurately using point-of-sale systems for customer purchases.
- Collaborated with team members to achieve daily sales goals and improve service standards.
- Learned company policies and procedures to provide accurate product information to customers.
- Engaged in ongoing training sessions to develop knowledge of products and services offered.
Customer Service Representative
Hendricks Medical Center
05.2024 - 07.2024
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
- Managed appointment scheduling using electronic health record systems, optimizing patient flow.
- Collaborated with medical staff to address patient concerns and improve service delivery.
- Provided support during patient check-in processes, streamlining administrative tasks.
- Assisted in resolving billing issues by coordinating with the finance department promptly.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Rehab Therapy Tech IV
Abilene State Supported Living Center
09.2019 - 03.2024
- Assisted therapists in implementing rehabilitation plans for individuals with developmental disabilities.
- Monitored patients' progress and reported observations to ensure effective treatment adjustments.
- Prepared therapy equipment and treatment areas, maintaining a safe and organized environment.
- Educated clients on exercises and activities to promote independence in daily living skills.
- Documented patient interactions and therapy sessions accurately for compliance with facility standards.
- Trained new staff on therapeutic practices, safety protocols, and equipment usage for optimal care delivery.
- Maintained accurate patient records, tracking progress, and reporting any concerns or changes to supervising therapists.
- Assisted in the training of new staff members, sharing expertise on effective rehab therapy techniques to ensure a consistent level of care across the facility.
Education
N/A - N/A
Abilene High
Abilene, TX05.2009
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Cash handling
- Flexible schedule
- Verbal/written communication
Timeline
Sales Associate
Home Depot
05.2025 - Current
Customer Service Representative
Hendricks Medical Center
05.2024 - 07.2024
Rehab Therapy Tech IV
Abilene State Supported Living Center
09.2019 - 03.2024
N/A - N/A
Abilene High