Heather Hack
Radcliff
Overview
28
28
years of professional experience
1
1
Certification
Summary
Talented Case Manager is adept at handling high caseloads without sacrificing the quality of care. Operates in high-pressure environments while recommending the best resources and courses of action to benefit patient needs and return each to optimal quality of life. Knowledgeable Case Manager experienced in coordinating care for At Risk Mental Health Individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Assertive Community Treatment (ACT) teams works in the community settings, using a person- centered, recovery-based approach to help people live independently in their communities.
Work History
Case Manager
Life Springs INC
04.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
CNA
Signature North Hardin
01.2021 - 03.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
CNA
Intrepid Home Health USA
10.1996 - 03.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
Bachelor of Science - Health Sciences
WKU
Bowling Green, KY05.2024
Associate of Science - Health Sciences
ECTC
Elizabethtown, KY05.2022
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Relationship Building
- Conflict Resolution
- Positive Attitude
- Client Advocacy
- Emotional awareness
- EMR / EHR
- Time Management
- Multitasking Abilities
Accomplishments
Graduated with high honors
National Society of Leadership and Success
Certification
- Licensed Peer Support - January 2024
- CNA - 1999
Timeline
Case Manager
Life Springs INC
04.2024 - Current
CNA
Signature North Hardin
01.2021 - 03.2024
CNA
Intrepid Home Health USA
10.1996 - 03.2021
Bachelor of Science - Health Sciences
WKU
Associate of Science - Health Sciences
ECTC
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