Heather Haffner

• Established a structured work environment characterized by teamwork, mutual respect and organization
• Implemented a functioning network with regular clients, suppliers and vendors
• Researched and sourced quality goods and maintained live inventory levels with excellent product knowledge
• Collected, reconciled and maintained data in Point of Sale Software
• Responsible for overseeing the loading, unloading, processing and delivery of products and goods
• Coordinated daily transportation activities including scheduling, routing, tracking and documentation
• Monitored regular maintenance and protection of infrastructure, trucks and equipment.

CUSTOMER SERVICE SPECIALIST

• Greeted and assisted customers in a courteous manner
• Answered department phones and triaged questions
• Input and scheduled customer and sales team orders

ACCOUNTS RECEIVABLES

• Reviewed and reconciled cash postings, deductions and chargebacks
• Collaborated with sales team to ensure accuracy in customer billing
• Managed and resolved customer payment disputes with tact and diplomacy
• Prepared and reviewed monthly aging and collection reports

ACCOUNTS PAYABLE

• Provided customer service and established vendor relationships
• Worked with Sourcing Team resolving purchase order problems
• Generated weekly check runs and supporting reports to submit checks and invoices for appropriate signatures, mail checks and maintain AP files

PURCHASING

• Managed inventory levels of purchased items to avoid stock-outs or excesses
• Prepared purchase orders and sent to distributors and suppliers
• Verified invoices for accuracy prior to payment processing

LOGISTICS

• Developed and implemented customer routing plans daily to ensure efficient delivery of goods
• Reviewed, prepared and printed out going work orders, labels, invoices and shipping reports
• Coordinated with warehouse personnel and drivers to ensure timely loading of vehicles prior to departure
• Resolved customer concerns regarding late, damaged or missed deliveries