Heather Hagen
Eau Claire,WI
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
23
23
years of professional experience
Work History
Client Manager
Kovo Health Tech/ Cvikota Company
01.2010 - 11.2023
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Established performance and service goals and held associates accountable for individual performance.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
Store Manager
Family Dollar
04.2001 - 10.2009
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma -
North High School
Eau Claire, WI05.2000
Skills
- Team Oversight
- Client Services
- Strategy Development
- Special Projects
- Customer Billing
- Customer Service
- Account Management
- Goal Setting and Achievement
- Data Confidentiality
- Account Servicing
- Customer Complaint Resolution
Timeline
Client Manager
Kovo Health Tech/ Cvikota Company
01.2010 - 11.2023
Store Manager
Family Dollar
04.2001 - 10.2009
High School Diploma -
North High School
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