Heather Hagins
Windsor,VA
Overview
12
12
years of professional experience
Summary
Experienced with managing customer interactions and ensuring pleasant dining experience. Utilizes strong communication and multitasking skills to handle high-pressure environments efficiently. Track record of building rapport with guests and ensuring their needs are met promptly.
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
- Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Work History
Waitress / Bartender
Surry Seafood
04.2021 - 12.2025
- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Trained and mentored new staff on menu knowledge and service protocols to enhance team performance.
- Collaborated with kitchen staff to ensure timely food preparation and delivery during peak hours.
- Developed strong relationships with regular patrons, increasing customer loyalty and satisfaction rates.
- Implemented inventory management practices to reduce waste and optimize supply usage effectively.
- Resolved guest complaints promptly, ensuring a positive dining experience and maintaining establishment reputation.
- Streamlined table turnover processes, contributing to increased seating capacity during busy shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Managed inventory and ordered supplies to maintain optimal stock levels.
- Trained new staff on bar operations, drink preparation, and customer service standards.
- Developed relationships with regular customers to foster loyalty and repeat business.
- Streamlined workflow by implementing efficient drink preparation techniques.
- Resolved customer complaints promptly, ensuring satisfaction and repeat patronage.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Printing Press Operator
Printmark Distribution Services
02.2019 - 12.2021
- Operated digital and offset printing presses to produce high-quality printed materials.
- Monitored equipment performance, ensuring adherence to production schedules and quality standards.
- Adjusted press settings for paper size, ink density, and color registration to optimize output.
- Conducted routine maintenance on printing equipment to minimize downtime and enhance reliability.
- Collaborated with design team to implement print specifications and troubleshoot production issues.
- Trained junior operators on machine setup, operation procedures, and safety protocols.
- Streamlined workflow processes, reducing waste and improving overall efficiency in production line.
- Implemented quality control measures that improved consistency of finished products during printing runs.
- Set up and operated printing press machines.
- Adjusted controls to regulate flow of ink and dampening solution to plate cylinder.
- Streamlined production processes for faster turnaround times by implementing new workflow strategies.
- Improved color consistency across print runs by conducting thorough quality control checks.
- Operated press to achieve highest print quality and productivity with minimal scrap.
- Reviewed completed orders for quality and accuracy.
- Enhanced printing efficiency by performing regular maintenance and troubleshooting on printing press equipment.
- Prepared and operated offset printing press for maximum efficiency and production.
- Applied appropriate packing sheets to cylinders to build up blanket of thickness.
- Reduced waste materials by optimizing job layouts and closely monitoring press performance.
- Coordinated with pre-press department for seamless transition from design files to print-ready plates, reducing downtime between jobs.
- Produced high-quality brochures, flyers, four-color artwork and mailers.
- Analyzed daily density readings from each printer to detect potential quality issues.
- Maintained register during make-ready and productions processes.
- Loaded and positioned unprinted materials.
- Checked job information at each press to verify that correct ink was delivered.
- Properly secured loads with security straps, covers and security seals.
- Inspected machines and performed repairs.
- Ensured timely completion of projects through effective scheduling and coordination between departments.
- Proofed all job orders, securing client approval prior to production.
- Consistently met or exceeded productivity targets while maintaining high-quality standards throughout each project''s lifecycle.
- Trained junior operators in proper press operation techniques, ensuring a skilled workforce and smoother production processes.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Analyzed account workload quantity, complexity and due dates to predict and prevent problems.
- Collaborated with designers for accurate print specifications, resulting in fewer errors and reprints.
- Mixed and poured paint and color mixtures into reservoirs.
- Promptly removed completed loads from press.
- Adjusted press during production runs to maintain specific registration and color densities.
- Adapted quickly to new technologies and software updates, maintaining up-to-date knowledge of industry trends and best practices.
- Participated in continuous improvement initiatives, suggesting changes that led to significant operational improvements within the department.
- Wrote clear and concise work instructions.
- Scheduled preventive maintenance for book block equipment.
- Increased customer satisfaction by collaborating closely with clients to understand their requirements and meet their expectations.
- Distributed updated weekly report of project priorities to team members and management.
- Increased client retention, consistently delivering high-quality prints that exceeded expectations.
- Streamlined workflow for faster project completion, reorganizing print floor layout.
- Enhanced customer service by providing detailed project updates and resolving issues promptly.
- Fostered culture of continuous improvement, encouraging team feedback on workflow and processes.
- Achieved consistent color matching for brand-sensitive projects, using advanced color management systems.
- Reduced waste by implementing rigorous quality control process before, during, and after printing.
- Facilitated client satisfaction by customizing print jobs to meet diverse needs and specifications.
- Ensured timely completion of large-scale printing projects, coordinating closely with production team.
Verifier
Mortgage Investors Corporation
01.2014 - 02.2018
- Reviewed mortgage applications for accuracy and compliance with company policies
- Conducted thorough evaluations of borrower documentation to ensure eligibility
- Collaborated with underwriting team to resolve discrepancies in submitted files
- Streamlined verification processes, enhancing efficiency in application reviews
- Trained new staff on verification procedures and best practices
- Maintained detailed records of verification activities for audit purposes
- Assisted in developing training materials for ongoing staff education
- Improved verification accuracy by implementing thorough quality control processes and procedures.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Maintained high levels of customer satisfaction through consistent attention to detail and prompt resolution of issues.
- Monitored ongoing trends in verification methodologies and technologies, staying current on best practices in the field.
- Participated in regular team meetings discussing ways to improve departmental operations as well as sharing updates on individual projects.
- Identified potential areas of risk or fraud during the verification process, mitigating potential losses for clients and the company.
- Collaborated with colleagues on special projects, ensuring successful completion within deadlines.
- Conducted in-depth research to gather all required data for comprehensive background checks.
- Enhanced team efficiency by streamlining workflows and optimizing communication between departments.
- Maintained strict confidentiality when dealing with sensitive personal information throughout the entire verification process.
- Implemented innovative solutions to common challenges faced during the verification process.
- Worked closely with management to develop performance metrics that accurately measured individual verifier productivity.
- Developed a deep understanding of industry-specific requirements to ensure accurate verification outcomes tailored to each client''s needs.
- Reduced turnaround time for verification tasks by prioritizing workload and managing resources effectively.
- Trained new employees on company policies, procedures, and verification techniques, contributing to overall team success.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
High School Diploma -
Nansemond River Highschool
Suffolk, VATimeline
Waitress / Bartender
Surry Seafood
04.2021 - 12.2025
Printing Press Operator
Printmark Distribution Services
02.2019 - 12.2021
Verifier
Mortgage Investors Corporation
01.2014 - 02.2018
High School Diploma -
Nansemond River Highschool